Can tracking requests stop content playback?

[wrighty338]

I seem to have run into an intermittent issue with playback of some content on vimeo via a third party site. I can be a few minutes into playback and the content will stop playing & buffering which seems to coincide with blockage of tracking requests to player-telemetry.vimeo.com

I think it could be an issue with the content but i thought id run it by you guys? This has not happened in the past until this week

iv whitelisted both vimeo domain and player-telemetry.vimeo.com and will monitor

also ran this past the content supplier to check for issues at their end

[wrighty338]

Yeah nah its still happening while whitelisted too

[Netduma Liam]

If you pause adblocker entirely for that device, does it work again? That will narrow down the issue to Adblocker at least.

Can you see any other blocked domains for that device that could pertain to Vimeo? You may have to whitelist a couple.

[wrighty338]

Hi Liam

I disabled adblocker and had  a go viewing the same content i was trying earlier, however i don't know if there was a problem elsewhere that is now resolved.

Adblocker also came back on during this time and i had no issues. 

[Netduma Fraser]

Great to hear that, hopefully that's it now but if it does happen again try Adblocker first