hide my ass doesn't work.

[wisesky83]

I have been using hide my ass vpn well for 3 years.

No settings have been modified.
It hasn't been working since a few months. I need help.

[Netduma Fraser]

Welcome to the forum!

Could you clarify what you mean by not working? Does it say failed, stuck on connecting or is it not changing the IP for your device? Can you provide a full page screenshot of the VPN page please? 

If you're using the Advanced Setup please provide the config file you're using as well.

[wisesky83]

 

Only the message "Connecting" keeps popping up.

No special settings have been changed.
After 3 years of normal operation, it suddenly stops working.

[Netduma Fraser]

You will need to try the Advanced Setup instead using their configuration files as we need to update the files we have for basic setup

[wisesky83]

Even after resetting the router settings
still not working..

[Netduma Fraser]

Can you provide the configuration file you're trying to use please?

[wisesky83]

What is a configuration file?
How can I forward it?

[wisesky83]

Is this a settings backup file?

NETGEAR_XR500.cfg

[Netduma Fraser]

So previously I mentioned that the basic setup of HybridVPN for HMA may not work as we need to update it, therefore you should use the HMA configuration files with the advanced setup instead to connect. Have you done that?

If not you will need to get the files from them and then you can follow this guide: http://support.netduma.com/support/solutions/articles/16000087492--dumaos-optimal-settings-guide-hybrid-vpn

[wisesky83]

Of course I'm using the latest update.
I also checked the hma code several times and tested it with a new account.

 

When xr500 users use HMA, is there anything else to check besides the latest firmware update and HMA usage code?

I can't figure out why because it's been used well.

[Netduma Fraser]

You can ignore the aspects that don't apply such as latest update. 

The servers you are selecting on the Basic setup are out of date, they will not work without us updating them, so instead you need to get the config file and use it with the Advanced setup instead.

Download the file for the server you want to connect to: https://vpn.hidemyass.com/vpn-config/OpenVPN-2.4/TCP/

Copy and paste the contents into the configuration box on the Advanced Setup, enter your VPN username/password and connect.

[wisesky83]

Is this the right way?

I used Seoul.

it says failure

[Netduma Fraser]

It's saying auth failed, so it looks like you may not have input your HMA username/password, if you do that it should work. If you did it may not be the correct one so may need to double check it.

[wisesky83]

wow
  After changing the password, it succeeded.
I was giving up, but thanks to your help, I succeeded-

I still don't understand why it has to be applied so inconveniently to succeed.
I wish it could be applied immediately without any other settings.

Thank you very much for your help!!

[Netduma Fraser]

Great to hear that, glad it's working for you. We'll get the basic setup updated as soon as we can.

[Harley]

On 6/18/2022 at 3:47 AM, wisesky83 said:

I have been using hide my ass vpn well for 3 years.

One thing you should know about HMA is they don't hide anything. They keep records and they will turn those over to authorities if requested. In other words if that movie company you just downloaded a pirate file from makes a request they will hand over your name and address! I don't know why you need a VPN but I would strongly suggest if it has any level of importance then you stop using HMA.