Mahir Posted June 4, 2022 Share Posted June 4, 2022 hello, i need some help.. i switched my isp they have sended me all new devices for installation. the tv box does not connect trough the netduma r2 router, i called my new isp and they told me they are not responsible and they can not help me with it to fix it. when connecting the tv box directly to the isp modem it works fine what to do? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 4, 2022 Administrators Share Posted June 4, 2022 Is the TV box/service provided by your ISP? What is the model of your ISP modem/router? Connect it to one of the R2 LAN ports then disable QoS fully from the Congestion Control menu, does it work then? Link to comment Share on other sites More sharing options...
Mahir Posted June 4, 2022 Author Share Posted June 4, 2022 Yes the tv Box is provided by my isp. (Sagemcom F5359) I disabled qos fully now it shows image but it disconnects after a second or 2. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 4, 2022 Administrators Share Posted June 4, 2022 Have you put the R2 WAN IP in the Sagemcom DMZ? If not please do that and see if it works better then. Link to comment Share on other sites More sharing options...
fakkel Posted June 13, 2022 Share Posted June 13, 2022 Two years ago I tried to help a client to set up a Netduma R1 behind his KPN ISP modem I did everything correctly but I just couldn't get the IPTV to work no matter what I did. Called KPN support multiple times, and told me the same as you, sorry you want to use a third-party device blah, blah, blah. Finally, after showing them that it should be possible they connected me through an engineer and he told me IPTV no longer work through any other device than our own we completely blocked that since KPN experts BOX V11 so a device already before the one he got. At that moment I stopped the phone call and called Ziggo the next day, changed ISP because they do deliver support and they do give the option to put their modem in full-bridge and you never, ever have an issue ever again! I use the net duma since the netduma R1 just got released and never had a single issue and I run Google Home, Philips smart lighting, smart doorbell, Playstation 5, printers, and the list goes on and on and on. That is what someone told me, if Fraser does get it to work that would be amazing and maybe my case is not the same, but this is what I remember and I still use my case as an example for anyone that has issues with KPN and connecting third part equipment it is a living hell. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Mahir Posted June 23, 2022 Author Share Posted June 23, 2022 On 6/13/2022 at 2:38 PM, fakkel said: Two years ago I tried to help a client to set up a Netduma R1 behind his KPN ISP modem I did everything correctly but I just couldn't get the IPTV to work no matter what I did. Called KPN support multiple times, and told me the same as you, sorry you want to use a third-party device blah, blah, blah. Finally, after showing them that it should be possible they connected me through an engineer and he told me IPTV no longer work through any other device than our own we completely blocked that since KPN experts BOX V11 so a device already before the one he got. At that moment I stopped the phone call and called Ziggo the next day, changed ISP because they do deliver support and they do give the option to put their modem in full-bridge and you never, ever have an issue ever again! I use the net duma since the netduma R1 just got released and never had a single issue and I run Google Home, Philips smart lighting, smart doorbell, Playstation 5, printers, and the list goes on and on and on. That is what someone told me, if Fraser does get it to work that would be amazing and maybe my case is not the same, but this is what I remember and I still use my case as an example for anyone that has issues with KPN and connecting third part equipment it is a living hell. Thank you for sharing your experience with kpn, when was this exactly? It would help to know.. I switched from ziggo to kpn fiber btw🤦 Link to comment Share on other sites More sharing options...
Mahir Posted June 23, 2022 Author Share Posted June 23, 2022 @Netduma Fraserdoes the R2 support some kind of igmp snooping? A kpn engineer says that that is required for a correct Connection to get the tv Box working.. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 23, 2022 Share Posted June 23, 2022 7 minutes ago, Mahir said: @Netduma Fraserdoes the R2 support some kind of igmp snooping? A kpn engineer says that that is required for a correct Connection to get the tv Box working.. I'm afraid it does not currently. Did putting the R2 WAN IP in the DMZ not help matters? Link to comment Share on other sites More sharing options...
Mahir Posted June 23, 2022 Author Share Posted June 23, 2022 4 hours ago, Netduma Liam said: I'm afraid it does not currently. Did putting the R2 WAN IP in the DMZ not help matters? Yes,i have tried it, it still doesn't work unfortunatly. after 2 secs of broadcasting the screen go's black with a error notification. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 23, 2022 Administrators Share Posted June 23, 2022 Try making a Traffic Controller rule to allow ALL traffic to the device, also disable the protection options in WAN Settings and see if that makes any difference Link to comment Share on other sites More sharing options...
Mahir Posted June 23, 2022 Author Share Posted June 23, 2022 23 minutes ago, Netduma Fraser said: Try making a Traffic Controller rule to allow ALL traffic to the device, also disable the protection options in WAN Settings and see if that makes any difference Done,Now after 2 seconds it freezes it shows screen again for 2 seconds and after that it freezes compeletly with a error notification. so a minor improvemend. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 23, 2022 Administrators Share Posted June 23, 2022 I think then unfortunately they have probably restricted the TV box to only work with their modem/hardware as there is nothing else that could be affecting it on the R2 Link to comment Share on other sites More sharing options...
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