majed7sr Posted April 24, 2022 Share Posted April 24, 2022 hello After updating my router xr500 to the latest firmware, I rebooted it and the device is currently not working. I did all the steps from TFTP and 30/30/30 and restore factory settings manually and the device is actually dead Are there solutions to this problem? especially the warranty expired since two years ago now the router only work power light orange When I make the TFTP method, it shows me 0 Block and not upgrade !! please i need help to fix that Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 24, 2022 Administrators Share Posted April 24, 2022 Did you confirm that the router had upgraded successfully before rebooting the router? Don't do a 30/30/30 reset, it's meant for very old routers and can damage newer routers. Unplug the router from power for 10 minutes, plug in, wait 2 minutes, attempt access, if it doesn't work hold the reset button for 30 seconds, release, wait 2 minutes then try access again. Otherwise you can try using nmrpflash, it is not an official method and so not something we can help with directly, therefore make sure to read the instructions fully https://github.com/jclehner/nmrpflash Link to comment Share on other sites More sharing options...
majed7sr Posted April 24, 2022 Author Share Posted April 24, 2022 all the steps doesn't work he show me '' connect request failed '' the xr500 doesn't respond to any command !!! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 24, 2022 Administrators Share Posted April 24, 2022 The only other thing I could advise would be to unplug the router from power for 24 hours, that can sometimes bring it back to life, if that doesn't work then it sounds like it may be bricked then unfortunately, you can try contacting Netgear support to see if they have any other troubleshooting methods. Link to comment Share on other sites More sharing options...
majed7sr Posted April 24, 2022 Author Share Posted April 24, 2022 i think the problem is no ip for xr500 so i rest the router and waiting the white light power and i can see the router he have ip and then can transfer firmware but after finished the router restarting and not respond Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 24, 2022 Administrators Share Posted April 24, 2022 If the router is dead it wouldn't be able to give you an IP properly, I believe you're supposed to issue the TFTP command before that happens - did you give your PC a static IP as detailed in the original TFTP guide you followed? If not that is why it is not able to send and work properly. Link to comment Share on other sites More sharing options...
majed7sr Posted April 24, 2022 Author Share Posted April 24, 2022 now i can send firmware to router but after send it he restarted and not respond !! Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 25, 2022 Share Posted April 25, 2022 11 hours ago, majed7sr said: now i can send firmware to router but after send it he restarted and not respond !! In what way is it not responding? Are you now able to get to the interface via 192.168.1.1 or routerlogin.net? Link to comment Share on other sites More sharing options...
majed7sr Posted April 25, 2022 Author Share Posted April 25, 2022 i using TFTP to send firmware to router but i should turn off and hold rest factory manually and and turn on for 30 seconds and waiting the light power to flashing white and after send it successfully he restarting and still power light red and nothing change !! i send firmware to 192.168.1.1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2022 Administrators Share Posted April 25, 2022 I'm not sure what guide you're following but the point of TFTP is to install the new firmware before it has booted up, once the light turns white it has booted and therefore will not install the firmware correctly. Use this guide: https://kb.netgear.com/000059634/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-from-the-Microsoft-Windows-Command-Prompt?article=000059634 and try again Link to comment Share on other sites More sharing options...
Jeofel08 Posted December 23, 2022 Share Posted December 23, 2022 Majed7sr Have you fix it? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 23, 2022 Administrators Share Posted December 23, 2022 4 hours ago, Jeofel08 said: Majed7sr Have you fix it? Are you having a similar issue? Link to comment Share on other sites More sharing options...
Jeofel08 Posted December 23, 2022 Share Posted December 23, 2022 Yes I did last night but it seemed the issue is only with the adaptor. kind of broken because I bought a PDU switch which is too tight. I just tried to use a similar adaptor from Huawei and it works okay. I will try to put epoxy on its original charger so it will be stronger. Anyway, Netduma Fraser Can you add me to the beta tester program so I can explore the new netduma soon? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 23, 2022 Administrators Share Posted December 23, 2022 1 hour ago, Jeofel08 said: Yes I did last night but it seemed the issue is only with the adaptor. kind of broken because I bought a PDU switch which is too tight. I just tried to use a similar adaptor from Huawei and it works okay. I will try to put epoxy on its original charger so it will be stronger. Anyway, Netduma Fraser Can you add me to the beta tester program so I can explore the new netduma soon? Ahh glad you managed to resolve it, I'll add you to the list for when we expand! Link to comment Share on other sites More sharing options...
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