Dunpeal Posted April 20, 2022 Share Posted April 20, 2022 Hello, I have tried for several days and at different times to perform the resync cloud in geofilter and I always get the same result as you can see in the image, what can this be due to thanks Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 21, 2022 Share Posted April 21, 2022 That's OK, it will be resyncing successfully but just taking a little longer than it would expect. Could you do this a couple of times, then download a log file from System Information and send it over so I can verify this? Link to comment Share on other sites More sharing options...
Dunpeal Posted April 21, 2022 Author Share Posted April 21, 2022 6 hours ago, Netduma Liam said: That's OK, it will be resyncing successfully but just taking a little longer than it would expect. Could you do this a couple of times, then download a log file from System Information and send it over so I can verify this? attached file sistema.zip log-1650557827157.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 21, 2022 Administrators Share Posted April 21, 2022 You're on quite an old version, I'd recommend you upgrade to this version: https://forum.netduma.com/topic/38047-new-r2-firmware-30394/ then once complete, factory reset and see if it works without that message then. Link to comment Share on other sites More sharing options...
Dunpeal Posted April 21, 2022 Author Share Posted April 21, 2022 42 minutes ago, Netduma Fraser said: Tiene una versión bastante antigua, le recomiendo que actualice a esta versión: https://forum.netduma.com/topic/38047-new-r2-firmware-30394/ luego, una vez que haya terminado, restablezca los valores de fábrica y vea si funciona sin ese mensaje entonces. By doing this, I will lose all the configuration I have of the router and I am looking for where to make a backup and I cannot find it so that I can return to have everything as it is if this does not solve anything, could you tell me in which section the copies are located? ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 21, 2022 Administrators Share Posted April 21, 2022 Currently there is no way to make a back up of the configuration but generally everything on the interface can be set rather quickly after setup but it is on our roadmap Link to comment Share on other sites More sharing options...
Dunpeal Posted April 21, 2022 Author Share Posted April 21, 2022 3 hours ago, Netduma Fraser said: Actualmente no hay forma de hacer una copia de seguridad de la configuración, pero generalmente todo en la interfaz se puede configurar bastante rápido después de la configuración, pero está en nuestra hoja de ruta. really? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 21, 2022 Administrators Share Posted April 21, 2022 55 minutes ago, Dunpeal said: really? Yes unfortunately no backup functionality at the moment Link to comment Share on other sites More sharing options...
Dunpeal Posted April 24, 2022 Author Share Posted April 24, 2022 hello, you saw that On 4/21/2022 at 11:29 AM, Netduma Liam said: That's OK, it will be resyncing successfully but just taking a little longer than it would expect. Could you do this a couple of times, then download a log file from System Information and send it over so I can verify this? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 24, 2022 Administrators Share Posted April 24, 2022 Did you upgrade and reset to see if it works then? Link to comment Share on other sites More sharing options...
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