Geofilter don´t resync cloud

[Dunpeal]

Hello, I have tried for several days and at different times to perform the resync cloud in geofilter  and I always get the same result as you can see in the image, what can this be due to

 

thanks

 

[Netduma Liam]

That's OK, it will be resyncing successfully but just taking a little longer than it would expect.

Could you do this a couple of times, then download a log file from System Information and send it over so I can verify this?

[Dunpeal]

6 hours ago, Netduma Liam said:

That's OK, it will be resyncing successfully but just taking a little longer than it would expect.

Could you do this a couple of times, then download a log file from System Information and send it over so I can verify this?

attached file

sistema.zip

log-1650557827157.txt

[Netduma Fraser]

You're on quite an old version, I'd recommend you upgrade to this version: https://forum.netduma.com/topic/38047-new-r2-firmware-30394/ then once complete, factory reset and see if it works without that message then.

[Dunpeal]

42 minutes ago, Netduma Fraser said:

Tiene una versión bastante antigua, le recomiendo que actualice a esta versión:  https://forum.netduma.com/topic/38047-new-r2-firmware-30394/  luego, una vez que haya terminado, restablezca los valores de fábrica y vea si funciona sin ese mensaje entonces.

By doing this, I will lose all the configuration I have of the router and I am looking for where to make a backup and I cannot find it so that I can return to have everything as it is if this does not solve anything, could you tell me in which section the copies are located? ?

[Netduma Fraser]

Currently there is no way to make a back up of the configuration but generally everything on the interface can be set rather quickly after setup but it is on our roadmap

[Dunpeal]

3 hours ago, Netduma Fraser said:

Actualmente no hay forma de hacer una copia de seguridad de la configuración, pero generalmente todo en la interfaz se puede configurar bastante rápido después de la configuración, pero está en nuestra hoja de ruta.

really?

[Netduma Fraser]

55 minutes ago, Dunpeal said:

really?

Yes unfortunately no backup functionality at the moment

[Dunpeal]

hello, you saw that

On 4/21/2022 at 11:29 AM, Netduma Liam said:

That's OK, it will be resyncing successfully but just taking a little longer than it would expect.

Could you do this a couple of times, then download a log file from System Information and send it over so I can verify this?

 

[Netduma Fraser]

Did you upgrade and reset to see if it works then?