theharv Posted March 31, 2022 Posted March 31, 2022 getting this error in the geo-filter. How to fix? RPC error 'ERROR_UNKNOWN': Unterminated JSON encoded object found at position in [] -> stack traceback: ?: in function <?:73> [C]: in function 'assert' ?: in function 'decode' ?: in function <?:119> ?: in function <?:382> [C]: in function 'xpcall' ?: in function 'try' ?: in function <?:346> [C]: in function 'run' ?: in function <?:405> [C]: in function 'xpcall' ?: in function 'try' ?: in function <?:263> (tail call): ? ?: in function <?:30> [C]: in function 'xpcall' ?: in main chunk [C]: ?
Netduma Liam Posted March 31, 2022 Posted March 31, 2022 What firmware version are you currently running? If you delete all devices from Geo-filter, do you still get the error message? Does the error occur after any particular action? Can you consistently reproduce it?
theharv Posted March 31, 2022 Author Posted March 31, 2022 I recently updated to 2.3.2.130 on the XR500 (i have forgotten what I updated from). The error blocks me from interacting with the page. i hit ok it pops right back up. I reload the page it pops up 5-10 seconds after its loaded. I only have one device in the geo filter my computer. I tried to delete devices in the 10 seconds it gives me but it comes up The operation is taking longer than expected. Please briefly wait before using this Rapp. waited about 2 mins same thing. I reloaded the page and the device is gone and no RPC error. Seems like deleting the devices fixed it. I have added back my device and the error is back. so adding my device replicated the error.
theharv Posted March 31, 2022 Author Posted March 31, 2022 If it helps I found this in the log. [DumaOS] RPC call 'mode' exception 'ERROR: Exec '/usr/bin/geoip -M 0 -f /tmp/geoip_ipc2' failed with 1 stack traceback: ^I?: i, function '__new__' ^I?: in function '?' ^I?: in function <?:469> ^I(tail call): ? ^I?: in function 'safe_execute' ^I?: in function 'update_mode' ^I?: in function 'property_change' ^I?: in function <?:312> ^I?: in function <?:382> ^I[C]: in function 'xpcall' ^I?: in function 'try' ^I?: in function <?:346> ^I[C]: in function 'run' ^I?: in function <?:405> ^I[C]: in function 'xpcall' ^I?: in function 'try' ^I?: in function <?:263> ^I(tail call): ? ^I?: in function <?:30> ^I[C]: in function 'xpcall' ^I?: in main chunk ^I[C]: ?'
Administrators Netduma Fraser Posted March 31, 2022 Administrators Posted March 31, 2022 Thank you for the information, could you downgrade to .114 (https://kb.netgear.com/000062867/XR500-Firmware-Version-2-3-2-114) once complete, do a factory reset, wait 2 minutes. After you've gone through the wizard re-upgrade to .130 (https://kb.netgear.com/000064346/XR500-Firmware-Version-2-3-2-130) don't do a reset, then see if the issue continues please.
theharv Posted March 31, 2022 Author Posted March 31, 2022 1 hour ago, Netduma Fraser said: Thank you for the information, could you downgrade to .114 (https://kb.netgear.com/000062867/XR500-Firmware-Version-2-3-2-114) once complete, do a factory reset, wait 2 minutes. After you've gone through the wizard re-upgrade to .130 (https://kb.netgear.com/000064346/XR500-Firmware-Version-2-3-2-130) don't do a reset, then see if the issue continues please. Thank you sir, this appears to have fixed it.
theharv Posted April 6, 2022 Author Posted April 6, 2022 ok the RPC error has returned. RPC error 'ERROR_UNKNOWN': Unterminated JSON encoded object found at position in [] -> stack traceback: ?: in function <?:73> [C]: in function 'assert' ?: in function 'decode' ?: in function <?:119> ?: in function <?:382> [C]: in function 'xpcall' ?: in function 'try' ?: in function <?:346> [C]: in function 'run' ?: in function <?:405> [C]: in function 'xpcall' ?: in function 'try' ?: in function <?:263> (tail call): ? ?: in function <?:30> [C]: in function 'xpcall' ?: in main chunk [C]: ?
Netduma Liam Posted April 7, 2022 Posted April 7, 2022 12 hours ago, theharv said: ok the RPC error has returned. RPC error 'ERROR_UNKNOWN': Unterminated JSON encoded object found at position in [] -> stack traceback: ?: in function <?:73> [C]: in function 'assert' ?: in function 'decode' ?: in function <?:119> ?: in function <?:382> [C]: in function 'xpcall' ?: in function 'try' ?: in function <?:346> [C]: in function 'run' ?: in function <?:405> [C]: in function 'xpcall' ?: in function 'try' ?: in function <?:263> (tail call): ? ?: in function <?:30> [C]: in function 'xpcall' ?: in main chunk [C]: ? Are you only seeing this in Geo-filter? Can you get past the error or does it block you accessing Geo-filter? If you access the interface from an incognito window do you still have the same issue?
theharv Posted April 7, 2022 Author Posted April 7, 2022 only on the geo-filter as far as i know. it completely blocks me from interacting with the geo-filter. when i remove my pc it does not come up. when i add my pc it comes up. same thing in incognito window.
Netduma Liam Posted April 8, 2022 Posted April 8, 2022 10 hours ago, theharv said: only on the geo-filter as far as i know. it completely blocks me from interacting with the geo-filter. when i remove my pc it does not come up. when i add my pc it comes up. same thing in incognito window. Could you please do the following: Remove the PC from Geo-filter Go to the three-line menu in the top left, hit Resync Cloud. Reboot the router through the interface Wait 2 minutes Go back to Geo-filter and re-add the device
theharv Posted April 9, 2022 Author Posted April 9, 2022 Done the above. no error for 10 mins. might have fixed it. I'll wait and see.
theharv Posted April 18, 2022 Author Posted April 18, 2022 I have gotten the error again. did the fix above as a work around.
Administrators Netduma Fraser Posted April 18, 2022 Administrators Posted April 18, 2022 New firmware will be on the way soon that should be a lot more stable!
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