fakkel Posted March 25, 2022 Share Posted March 25, 2022 Hi, I have a 1GB connection and without the Netduma I download with 125mbps. With the NetdumaR2 10mbps. Also every few days QoS is no longer loading in the dashboard, not through the app or the browser. I really like the idea behind the Netduma but it starts to annoy me, that every time something isn't working. I just want to always download with the speed I pay for and that is basically it. When I reset the Netduma it still downloads with 10mbps, when I restart the device multiple times. Like 5 times in a single night it picks up the 125mbps but next day it is the same. I tried all my friend and clients to buy Netduma products, but for that it needs to be at least stable... Before I had a 600mbit connection and with the Netduma connected I would download between 75mbps and 55mbps with my ISP wireless modem only connected constantly with a 75mbps. But at least then Netduma would sit around 75. My Netduma R2 is connected to my ISP modem through full bridge mode on my wireless modem side. I only use Cat 7 cables and they are all brand new. In QoS it doesn't matter if I fully disable that or keep it on, back in the dat it would download with 75 nevertheless. Link to comment Share on other sites More sharing options...
fakkel Posted March 25, 2022 Author Share Posted March 25, 2022 Rebooting the Netduma R2 seems to work 70% of the time, sometimes rebooting it more than 1 seems to work. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 25, 2022 Share Posted March 25, 2022 Which firmware version are you running, are you still on 3.0.205i? If so, could you please update to 3.0.394 from the link below and then factory reset the router? That should solve your problem. Link to comment Share on other sites More sharing options...
fakkel Posted March 25, 2022 Author Share Posted March 25, 2022 No, I run the newest Firmware I also factory reset my Netduma after that like you said. It is just weird that if I reboot the Netduma through the app, the speed goes from 10mbps to 125mbps But after a while, it slows down again on the PS5 it then goes from 1GB to 80mbit Link to comment Share on other sites More sharing options...
fakkel Posted March 25, 2022 Author Share Posted March 25, 2022 QoS just keeps infinite loading, I reboot router and then sometimes it does load in and almost directly show up. But most of the time it is the only thing that never loads. On the app it says Netduma encountered a critical error (when I tick QoS) and should be rebooted. But not even a factory reset made it work/load longer than a few days. Link to comment Share on other sites More sharing options...
fakkel Posted March 25, 2022 Author Share Posted March 25, 2022 I did get a new ISP modem a while ago when I went from 600/1GB but QoS has always given me an issue in the sense it just doesn't load. But with my old ISP modem and Netduma R2 combination it would at least constantly download with 70/100% of my max speed, when it didn't once in a while I did a quick Netduma R2 reboot and then it would work again for a couple of weeks. But since the last firmware update and the new Wireless modem I almost never reach my download speed through the Netduma and it is always precisely 80mbit 10mbps that I do make, every single time that precise speed and number. I tried my ISP modem only and I do reach solid 1GB. I tried a Asus router with Merlin Firmware and directly picks up 1GB. The Netduma R2 99% of the time 80mbit few reboots and suddenly 1GB then a day later and same.... Again. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 25, 2022 Share Posted March 25, 2022 If you've recently changed your line with you ISP, you'll need to factory reset the R2 again to make sure it's set up properly for the new line. What browser are you using to access the interface? Could you try clearing your cache and see if QoS can load properly? While the issue is occurring, could you please go to Device Manager -> Click the three-line menu in the top left and then switch to table view. Take a screenshot of the top table and send that over to us. Link to comment Share on other sites More sharing options...
fakkel Posted March 25, 2022 Author Share Posted March 25, 2022 I did that again, after I changed modem. I use Google Chrome but also the app. I changed modem, Factory reset the Netduma R2 and start from scratch but still have issues and only with the Netduma R2 From this? I also get errors in the app itself. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2022 Administrators Share Posted March 25, 2022 So click the icon on the Network Map and then switch to the table view and provide a screenshot please. Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it QoS stops not loading. Also in Settings disable the protection options as this can increase the speeds you receive. It's interesting you mentioned on your previous modem you didn't have an issue with the R2 picking up speeds. Could you take the modem out of bridge mode and instead put the R2 WAN IP (from the System Information page) into the DMZ on the modem and disable the modem WiFi and see if your speeds are better? Link to comment Share on other sites More sharing options...
fakkel Posted March 25, 2022 Author Share Posted March 25, 2022 How could it show 100mbit? Cat 7 cables and when I reboot I download with 125mbps that is 1000MB? I try the rest right now, thx for the quick replies. Link to comment Share on other sites More sharing options...
fakkel Posted March 25, 2022 Author Share Posted March 25, 2022 I think the cable is bad because it is cat 7 and I do sometimes download with 125mbps which could never be achieved with a cable of 100mbit. I changed the cable for the precise same model cable and it now says 1000 and both are cat 7 same length and from the same batch, but one I still had in plastic. Link to comment Share on other sites More sharing options...
fakkel Posted March 25, 2022 Author Share Posted March 25, 2022 So I changed the cable between Modem and Router and now I reboot router and see if it stays on 1000 Link to comment Share on other sites More sharing options...
fakkel Posted March 25, 2022 Author Share Posted March 25, 2022 The download speed is fine now only the QoS won't load. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2022 Administrators Share Posted March 25, 2022 Great to hear you've figured out that issue! Did you try my suggestion for QoS not loading? fakkel 1 Link to comment Share on other sites More sharing options...
fakkel Posted March 25, 2022 Author Share Posted March 25, 2022 Download is still fluctuating a bit but between 50mbps and 125mbps. I can't see what my settings are in QoS as it won't load. Link to comment Share on other sites More sharing options...
fakkel Posted March 25, 2022 Author Share Posted March 25, 2022 Yes I did. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2022 Administrators Share Posted March 25, 2022 Could you send me a PM please as I can't seem to PM you and then I'll give you something to try Link to comment Share on other sites More sharing options...
fakkel Posted March 25, 2022 Author Share Posted March 25, 2022 Who that is weird I can't pm you either. This is my email if you want to sent something. [email protected] Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2022 Administrators Share Posted March 25, 2022 No worries, probably won't impact that specifically, could you provide the log file from the System Information page please when it fails? Link to comment Share on other sites More sharing options...
fakkel Posted April 3, 2022 Author Share Posted April 3, 2022 Can you please close the topic. I fixed it with your help, but still get message about the post so it can be taken down. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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