Juan Bernado Posted March 10, 2022 Share Posted March 10, 2022 Hello I came across today now my geofencing when it connects to FIFA or a match inside the game is not displaying any server anymore. See screen. Before at the moment I was launching the gaming it used to do a ping to all the servers and they were visible, also when I was starting a game I could see to which server I was connected to. In the other hand, when I switch ON my playstation I can see the west american coast being pinged for sony network connection. Any idea what could be causing this issue in FIFA? Thanks, Juan Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 10, 2022 Share Posted March 10, 2022 Could you please do the following: Remove the PS5 from Geo-filter Go to the three-line menu in the top left of the Geo-filter map and click 'Resync cloud' Wait a couple minutes then reboot the R2 from the three-dot menu in the top right. Give it a few minutes to reboot Go back to Geo-filter and re-add your device. Make sure you select 'Choose manually' when asked to pick a service. Let us know if you're still having any issues after this. Link to comment Share on other sites More sharing options...
Juan Bernado Posted March 11, 2022 Author Share Posted March 11, 2022 On 3/10/2022 at 11:16 AM, Netduma Liam said: Could you please do the following: Remove the PS5 from Geo-filter Go to the three-line menu in the top left of the Geo-filter map and click 'Resync cloud' Wait a couple minutes then reboot the R2 from the three-dot menu in the top right. Give it a few minutes to reboot Go back to Geo-filter and re-add your device. Make sure you select 'Choose manually' when asked to pick a service. Let us know if you're still having any issues after this. Hello , Thanks for your answer, I finally managed to make them appear after few attempts of Resync cloud, not exactly the process you were specifying but similar. Now what happens it seems the filter is not working so well as is not taking into account any of the boundaries I am selecting. Some months ago when I had a polygon drawn it blocked any server outside. For me it looks there is some bug on geo filter, are you aware on any bug to be fixed? Thanks Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 11, 2022 Share Posted March 11, 2022 The icon displayed for that server tells us that it is whitelisted. It may be whitelisted because it is in your Allow and Deny list, if that's the case please remove it and try again. If it's not in your Allow and Deny list, then it may be an authentication server required for matchmaking. These servers will not affect your game so you don't need to worry about them. Link to comment Share on other sites More sharing options...
Juan Bernado Posted March 13, 2022 Author Share Posted March 13, 2022 On 3/11/2022 at 12:10 PM, Netduma Liam said: The icon displayed for that server tells us that it is whitelisted. It may be whitelisted because it is in your Allow and Deny list, if that's the case please remove it and try again. If it's not in your Allow and Deny list, then it may be an authentication server required for matchmaking. These servers will not affect your game so you don't need to worry about them. Hello, No sorry that was not the behaviour a couple of months ago, everytime I restricted an area the ones outside were apparing as retriscted and never never connected to one outside of the area. After I managed to make them appear the other day now they have disappeared again, so I am thinking some issue is happening with the geofilter that is not managing the data correctly. Any issue ongoing with this feature? Thanks Link to comment Share on other sites More sharing options...
zaibkhan Posted March 13, 2022 Share Posted March 13, 2022 2 months ago2 fifa servers shows in UK but not now , and also one was in juan bernado area i don't know why . i play only fifa so i always keep an eye on servers for opening packs Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 13, 2022 Administrators Share Posted March 13, 2022 Could you provide an uncropped full screenshot of the Geo-Filter page when you're seeing this behavior please? No issues that we are aware of. That one is an authentication server, these can be added or removed during cloud updates depending on what servers the game is using at the time - they will be allowed regardless of your settings but don't affect the game server. If you haven't seen this before then it's likely a new one added in a cloud update. Link to comment Share on other sites More sharing options...
zaibkhan Posted March 13, 2022 Share Posted March 13, 2022 these are the fifa servers shows in my geo filter @Netduma Fraser can you please reply on my other topic , having issue with Net duma R2 (lan connection lost issue both devices ) Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Juan Bernado Posted March 13, 2022 Author Share Posted March 13, 2022 1 hour ago, Netduma Fraser said: Could you provide an uncropped full screenshot of the Geo-Filter page when you're seeing this behavior please? No issues that we are aware of. That one is an authentication server, these can be added or removed during cloud updates depending on what servers the game is using at the time - they will be allowed regardless of your settings but don't affect the game server. If you haven't seen this before then it's likely a new one added in a cloud update. Hello, Same pic as Zaibkhan, talking specifically for europe the ones that appear now are the ones provided by AWS, before there was also visible the ones that are hosted in I2D (talking about fifa). They were based in Spain, italy and Netherlands, and now they not appear. For sure they are still there because from the game I can select competitive game and select to wwhich server I want to connect, when I select Madrid nothing appears in the geofilter. Then, From my pic I can guarantee is not an authentication server is the one where i connected and my filter is not blocking those servers. Before it was working fine. 2 issues: the I2D servers are not visible and I cannot filter. Both before were okay, some months ago. zaibkhan 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 13, 2022 Administrators Share Posted March 13, 2022 Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works. zaibkhan 1 Link to comment Share on other sites More sharing options...
zaibkhan Posted March 14, 2022 Share Posted March 14, 2022 when ever i tried to sync cloud it says applying settings then it says wait for briefly some thing like that , i don't know if that sync correctly but after that noting changed same servers poped up Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 14, 2022 Share Posted March 14, 2022 5 hours ago, zaibkhan said: when ever i tried to sync cloud it says applying settings then it says wait for briefly some thing like that , i don't know if that sync correctly but after that noting changed same servers poped up Yeah it will have successfully synced, don't worry. You can verify by checking the logs in System information and there should be an entry in there about it. zaibkhan 1 Link to comment Share on other sites More sharing options...
zaibkhan Posted March 15, 2022 Share Posted March 15, 2022 i play on middle east fifa servers and in my region there are two servers located in middle east , on geo filter one icon shows host (which is amazon awz server) and 2nd server shows as player icon (which is i3d server ) i am telling here the connection experience which was so smooth and it was like you are playing offline but actually playing online my friend called me from London and asked me to play pro clubs i said ok and when i was going to play and there was fifa update so i change my connection from lan to to WIFI to download update and when the update is complete i change my connection to lan and on geo filter i allowed middle east HOST server (amazonawz) and went to pro clubs lobby and then increase set distance on geo filter covering both middle east servers .on geo filter all matches found on i3d server and connection was amazing . this has never happened because when ever i am connected to first server (amazonawz) all matches will be found on that server only when i play fut and same goes to i3d server . this is the first time happened when i was connected to amazonawz server and was playing all matches on i3d server i went fut mode to check and same thing all matches were found on i3d server and connection was amazing and ping was same no change . next day i tried same thing but never succeeded apologies for long story but my question is what really happened and how ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 15, 2022 Administrators Share Posted March 15, 2022 Most likely that's just down to the game, they may use the i3d server when the game is under heavy load such as during peak times when more people are on AWS, if you're forcing them the same way and they're in the exact same location then it will be down to the game to decide Link to comment Share on other sites More sharing options...
Juan Bernado Posted March 21, 2022 Author Share Posted March 21, 2022 On 3/13/2022 at 11:59 PM, Netduma Fraser said: Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works. hi mate, this still doesnt work. There is an issue happening in the geofilter for sure, any logs I could extract for you? edit: and actually now after following all this process , I cannot see any server in Europe appearing. (Actually I cannot see any server worldwide apart from the one for authentication in US when I switch ON my playstation) Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 22, 2022 Share Posted March 22, 2022 13 hours ago, Juan Bernado said: hi mate, this still doesnt work. There is an issue happening in the geofilter for sure, any logs I could extract for you? edit: and actually now after following all this process , I cannot see any server in Europe appearing. (Actually I cannot see any server worldwide apart from the one for authentication in US when I switch ON my playstation) Was the PlayStation powered on during this process? If so you'll need to reboot it. Can you send over an updated screenshot of how Geo-filter is now configured? Link to comment Share on other sites More sharing options...
Juan Bernado Posted March 22, 2022 Author Share Posted March 22, 2022 9 hours ago, Netduma Liam said: Was the PlayStation powered on during this process? If so you'll need to reboot it. Can you send over an updated screenshot of how Geo-filter is now configured? I rebooted a lot of timees, the game and console. See screens: Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 22, 2022 Administrators Share Posted March 22, 2022 What device/browser are you using to access the interface? Are you forcing access using HTTPS? On the Device Manager does the ps5 device IP match the IP on the PS5 network settings? Link to comment Share on other sites More sharing options...
Juan Bernado Posted March 23, 2022 Author Share Posted March 23, 2022 the behaviours are the same in all the browsers, chrome, edge and mozilla. Ip and Macaddress are the same as I can see in my PS5 screen so I am in the correct device, also as I said I can see appearing the Authentication server when I switch on my ps5, but nothing in the games. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 23, 2022 Share Posted March 23, 2022 1 hour ago, Juan Bernado said: the behaviours are the same in all the browsers, chrome, edge and mozilla. Ip and Macaddress are the same as I can see in my PS5 screen so I am in the correct device, also as I said I can see appearing the Authentication server when I switch on my ps5, but nothing in the games. Could you repeat the steps Fraser suggested, it may not have sync'd from the cloud successfully the first time: Remove PS5 from Geo-filter and power it off Resync cloud from three-line menu Go to Device Manager and delete the PS5 Reboot the R2 Wait two minutes, then boot and reconnect the PS5. Wait two minutes, then re-add PS5 to Geo-filter using 'Choose manually' option. Reboot the PS5 before booting a game. Link to comment Share on other sites More sharing options...
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