wifi and connection problems

[rob w]

the wifi and the connection drops intermittently. 

I have the R2 on the latest firmware attached to a sky hub router. 

 

 

system log.txt netduma log.txt

[Netduma Liam]

Looks like it's the WAN port that's going down, causing the disconnections. Did you factory reset the R2 after you installed the latest firmware version to it?

[rob w]

Yes i did

[Netduma Fraser]

What is the model of the modem/router the R2 is connected to? Give it another reset just to be safe - some users have reported a second reset cleared up some issues left over from the first

[rob w]

https://www.google.com/search?q=sky+q+router&tbm=isch&ved=2ahUKEwiTq868gd_1AhUIUBoKHd1TAOIQ2-cCegQIABAA&oq=sky+q+router&gs_lcp=CgNpbWcQAzIHCCMQ7wMQJzIFCAAQgAQyBQgAEIAEMgYIABAIEB4yBggAEAgQHjIGCAAQCBAeMgYIABAIEB4yBggAEAgQHjIECAAQGDIECAAQGDoECAAQHlDsBVi6DWCEEWgAcAB4AIABjwGIAfQEkgEDNy4xmAEAoAEBqgELZ3dzLXdpei1pbWfAAQE&sclient=img&ei=b2v5YdO3FIigad2ngZAO&bih=643&biw=1366&client=firefox-b-d#imgrc=i9LzwqY7QladfM

 

that is the router. i will do the 2nd reset and tell you how i get on. I had issues before upgrading the firmware so it could be a deeper issue.

[Netduma Fraser]

Keep us posted! Have you put the R2 WAN IP in the DMZ of the Sky hub? If not I would recommend doing so and then setting that IP as static/reserved on the hub and it may help to prevent the issue happening.

[rob w]

Yes i have. i put the ip that the sky hub was allocating to the netduma. 192.168.xxx

[Netduma Fraser]

Okay so now with that as static it should reduce the issues, keep us posted!

[rob w]

it was static before, it has been the whole time. i have reset it a 2nd time and now my vpn wont work. 

[Netduma Fraser]

What settings are you using for the VPN?