brother_x Posted January 31, 2022 Share Posted January 31, 2022 A few days ago my R2 has been experiencing constant drops in the internet connection, attached log. (Mon Jan 31 14:25:00) event aprox log-1643650277631.txt Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 31, 2022 Share Posted January 31, 2022 20 minutes ago, brother_x said: A few days ago my R2 has been experiencing constant drops in the internet connection, attached log. (Mon Jan 31 14:25:00) event aprox log-1643650277631.txt 72.42 kB · 0 downloads Could you please confirm which firmware version you're currently running on the R2? When the disconnection occurs, are you still able to get to the DumaOS interface? Are you seeing any errors in there when this occurs? Link to comment Share on other sites More sharing options...
brother_x Posted January 31, 2022 Author Share Posted January 31, 2022 2 hours ago, Netduma Liam said: Could you please confirm which firmware version you're currently running on the R2? When the disconnection occurs, are you still able to get to the DumaOS interface? Are you seeing any errors in there when this occurs? version 3.0.394 if the interface can be accessed, it doesn't throw any error. Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 1, 2022 Share Posted February 1, 2022 15 hours ago, brother_x said: version 3.0.394 if the interface can be accessed, it doesn't throw any error. Is it just wireless devices that are experiencing the disconnection then? When the disconnection occurs, could you please go to System Information ->Network Status. Is there currently a WAN IP listed here or does it say 'Disconnected'? Link to comment Share on other sites More sharing options...
brother_x Posted February 2, 2022 Author Share Posted February 2, 2022 On 2/1/2022 at 8:47 AM, Netduma Liam said: Is it just wireless devices that are experiencing the disconnection then? When the disconnection occurs, could you please go to System Information ->Network Status. Is there currently a WAN IP listed here or does it say 'Disconnected'? a few days ago if you could see the interface, today it behaves differently, it no longer opens the interface, for neither of the two options LAN and WIFI Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 2, 2022 Administrators Share Posted February 2, 2022 Reboot, wait 2 minutes then attempt access, if it's still not working then open command prompt on the PC, type ipconfig press enter and post a screenshot please. Link to comment Share on other sites More sharing options...
brother_x Posted February 3, 2022 Author Share Posted February 3, 2022 23 hours ago, Netduma Fraser said: Reboot, wait 2 minutes then attempt access, if it's still not working then open command prompt on the PC, type ipconfig press enter and post a screenshot please. Hi Frasier, when I restart the R2 I can access the interface without problems, but where I am having problems is that the internet connection drops. I validate it with my internet provider and there are no problems. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 3, 2022 Administrators Share Posted February 3, 2022 What is the model of the modem/router the R2 is connected to? How often would you say the drops occur? Link to comment Share on other sites More sharing options...
brother_x Posted February 7, 2022 Author Share Posted February 7, 2022 On 2/3/2022 at 3:23 PM, Netduma Fraser said: What is the model of the modem/router the R2 is connected to? How often would you say the drops occur? Modem Arris Tg2492lg, It is relative is once or twice a day, sometimes more. Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 7, 2022 Share Posted February 7, 2022 15 minutes ago, brother_x said: Modem Arris Tg2492lg, It is relative is once or twice a day, sometimes more. Could you please go to Network Settings -> LAN -> DHCP and set the lease time to 168 hours. Save settings and then reboot the router. Let me know if you still have issues after this. Link to comment Share on other sites More sharing options...
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