Carl Bentley Posted January 3, 2022 Share Posted January 3, 2022 Hey so i haven't had netduma on for about 5 months.. due to the constant disconnects and having to reboot every other day Noticed you released a update so though hey ho maybe they will have fixed the disconnects Installed new update.. R2 3.0.394 FACTORY RESET Proceeded to setup Virgin Hub > Netduma > PC MODEM MODE lasted just under a day!!! wifi drops ethernet drops. Unable to login to netduma interface.. So i searched the forum for any KNOWN issues and a admin put something somewhere to use Virgin via DMZ So today 03.01.2022 i decided to give this a go Virgin DMZ > Netduma > PC lasted a few hours today wifi drop ethernet drop but i was able to access netduma interface. So i grabbed the logs before DC and then after reboot Hopefully someone from admin team will shortly come along and help log-1641202559211.txt log-1641202749900.txt Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 4, 2022 Share Posted January 4, 2022 On 1/3/2022 at 9:59 AM, Carl Bentley said: Hey so i haven't had netduma on for about 5 months.. due to the constant disconnects and having to reboot every other day Noticed you released a update so though hey ho maybe they will have fixed the disconnects Installed new update.. R2 3.0.394 FACTORY RESET Proceeded to setup Virgin Hub > Netduma > PC MODEM MODE lasted just under a day!!! wifi drops ethernet drops. Unable to login to netduma interface.. So i searched the forum for any KNOWN issues and a admin put something somewhere to use Virgin via DMZ So today 03.01.2022 i decided to give this a go Virgin DMZ > Netduma > PC lasted a few hours today wifi drop ethernet drop but i was able to access netduma interface. So i grabbed the logs before DC and then after reboot Hopefully someone from admin team will shortly come along and help log-1641202559211.txt 73.81 kB · 5 downloads log-1641202749900.txt 73.36 kB · 3 downloads What time did the disconnection occur? The logs only cover about 10 minutes so I'm guessing you disconnected power and rebooted before grabbing the logs right? How did you factory reset after installing the firmware, via the reset pin on the back or through the interface? Could you please go to the three-dot menu in the top right of the interface and go to Advanced -> Rapp performance. Please then click the 'Advanced' tab and then hover your mouse just a little higher than the top of the Rapp column, until you see a check box appear saying 'Show kernel values', click that. After this, click the Memory (P) column to sort it and send over a screenshot. Link to comment Share on other sites More sharing options...
Carl Bentley Posted January 7, 2022 Author Share Posted January 7, 2022 not sure when the disconnect happened but i have a few logs from around that time. i did a reset via the interface.. and had to do another via the reset button because rapp wouldn't load please see attached files and the jpg off rapp performace log-1641204537013.txt log-1641203887072.txt log-1641202994460.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 7, 2022 Administrators Share Posted January 7, 2022 Thanks for that, Rapp Performance values seem to be within the normal range. In LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects. Link to comment Share on other sites More sharing options...
Carl Bentley Posted January 7, 2022 Author Share Posted January 7, 2022 Just had another random disconnect which lasted about 2 mins.. here islog-1641582897314.txt a log Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 7, 2022 Administrators Share Posted January 7, 2022 Did you do the above as it's showing devices are getting IPs outside the range I mentioned which could be why it is disconnecting Link to comment Share on other sites More sharing options...
Carl Bentley Posted January 8, 2022 Author Share Posted January 8, 2022 13 hours ago, Netduma Fraser said: Did you do the above as it's showing devices are getting IPs outside the range I mentioned which could be why it is disconnecting Yes i did and i have rebooted it a few times.. Some devices kept showing new ranges but since they have reconnected they have kept there range value apart from my daughters phone which seems to have kept 2 ?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2022 Administrators Share Posted January 8, 2022 Okay good, hopefully you will see less disconnects now. That's likely one IP for 2.4GHz and one for 5GHz, it shouldn't cause a problem. Link to comment Share on other sites More sharing options...
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