XR 500 QOS Problems

[Mrpinky]

Hi @Netduma Fraser

so my set up is the following : I have a fibre modem and behind that directly the xr500 with PPPoE and vlan tagging . I read that you are aware that there is a issue regarding qos not working properly when using vlan and ppoe.  
So doing the speedbenchmark I have still issues whit ping under load and also I have bad upload quality while qos activated 

i think qos is not working right . Even sometimes on the upload .

before I had a avm router before the xr500. Switched to a router that can be used as a modem only to avoid double nat and bad online gaming . Improved shortly a lot but as I said since then qos is not working right imo

what can I do ? 

Thx
 

[Mrpinky]

Oh and it seems it got the worst after updating to the latest firmware . Did factory reset as well . 
runned smoother on the beta .

[Netduma Liam]

Yeah I'd agree with you there, that Ping Under Load score could do with some work!

First things first, have you tried adjust the sliders in Congestion Control 5% at a time and retested Connection Benchmark in between each adjustment? That way you can see which configuration gets you the best results.

In addition to this, could you please let me know the exact make and model of the router/modem above the R2? It may be best to configure that to handle the PPPoE and VLAN requirements to see if this helps. Then we can deal with any NAT issues if any come up.

[Mrpinky]

Hi , thanks for the quick reply .

 the modem is a router (Telekom speedport smart3) that is set to modem only mode . 
yes i tried to adjust the sliders - nothing changed . Downgraded to firmware 2.3.2.130 - now download qos is working - I can see it on the speed results on the dslreports.com. Upload still not working - didn’t t you solve this known problem regarding vlan and upload /qos ?

[Netduma Liam]

53 minutes ago, Mrpinky said:

Hi , thanks for the quick reply .

 the modem is a router (Telekom speedport smart3) that is set to modem only mode . 
yes i tried to adjust the sliders - nothing changed . Downgraded to firmware 2.3.2.130 - now download qos is working - I can see it on the speed results on the dslreports.com. Upload still not working - didn’t t you solve this known problem regarding vlan and upload /qos ?

OK, in which case I'd suggest taking it out of modem only mode and testing my earlier suggestion of having it handle PPPoE/VLAN requirements.

The issue of Congestion Control not limiting upload speeds is known, it will be fixed for the next firmware. The most recently released firmware was released by Netgear and doesn't include DumaOS changes.

[Mrpinky]

16 minutes ago, Netduma Liam said:

OK, in which case I'd suggest taking it out of modem only mode and testing my earlier suggestion of having it handle PPPoE/VLAN requirements.

The issue of Congestion Control not limiting upload speeds is known, it will be fixed for the next firmware. The most recently released firmware was released by Netgear and doesn't include DumaOS changes.

ok - you know the issue almost 2 years as far as I can read old forum post properly. The Speedport Router can t handle DMZ or Port Forwarding . It causes problems with XR500 not working right. That s why I switched to modem mode and let the xr500 handle all.

I thin it s not your goal buying me a new router just because you could not solve a long known issue , right ? So any further solutions ? 🙂

 

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-QoS-UPnP-issue-with-VLAN-tagging/td-p/1606799

[Netduma Liam]

32 minutes ago, Mrpinky said:

ok - you know the issue almost 2 years as far as I can read old forum post properly. The Speedport Router can t handle DMZ or Port Forwarding . It causes problems with XR500 not working right. That s why I switched to modem mode and let the xr500 handle all.

I thin it s not your goal buying me a new router just because you could not solve a long known issue , right ? So any further solutions ? 🙂

 

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-QoS-UPnP-issue-with-VLAN-tagging/td-p/1606799

We're aware it's a long running issue and we will solve it, it's just a very complicated issue and it can be worked around. In what way can't the speedport handle DMZ, does it not have these options? What problems does it cause exactly? If it's just NAT then that will likely be something we can solve.

[Mrpinky]

5 hours ago, Netduma Liam said:

We're aware it's a long running issue and we will solve it, it's just a very complicated issue and it can be worked around. In what way can't the speedport handle DMZ, does it not have these options? What problems does it cause exactly? If it's just NAT then that will likely be something we can solve.

can t handle DMZ or Port Forwarding - so the internal firewall will always cause lag , packet loss, even with the xr500 handling my games - I still have the shitty speedprt before accessing my fibre. . Thats why I bought the xr500.

any suggestions on proper router to get everything working ? What  about the draytek vigor 166 - could he handle everything so that xr500 will work 100% ? 

[Netduma Liam]

24 minutes ago, Mrpinky said:

can t handle DMZ or Port Forwarding - so the internal firewall will always cause lag , packet loss, even with the xr500 handling my games - I still have the shitty speedprt before accusing my fibre. . Thats why I bought the xr500.

any suggestions on proper router to get everything working ? What  about the draytek vigor 166 - could he handle everything so that xr500 will work 100% ? 

The Speedport doesn't have any DMZ or port forwarding settings at all? Is this what you used as your router prior to purchasing the XR500? All you'd need is something above the XR to handle PPPoE/VLAN, any old router should do the job.

[Mrpinky]

13 minutes ago, Netduma Liam said:

The Speedport doesn't have any DMZ or port forwarding settings at all? Is this what you used as your router prior to purchasing the XR500? All you'd need is something above the XR to handle PPPoE/VLAN, any old router should do the job.

yes - he has some internal restrictions - so some ports are always reserved for the speed port - you can t handle it . Exposed Host is as well not possible. 

 

Sold my old router three days ago - lol.

But did I get you right - you want the xr500 not to do the PPPoE/VLAN as there is still a bug  - I need a router with an included modem that has DMZ function . right ?

[Netduma Fraser]

Yes that's correct so it can handle PPPoE/VLAN

[Mrpinky]

13 hours ago, Netduma Fraser said:

Yes that's correct so it can handle PPPoE/VLAN

And then activate dmz for the xr500 on the router - this should solve my issues regarding qos not working ?

 

 So just to be clear : 

 

fiber —>modem router (just connected to fiber and has just the xr500 connected in dmz ) —> XR500 -_> all my devices

[Netduma Liam]

6 hours ago, Mrpinky said:

And then activate dmz for the xr500 on the router - this should solve my issues regarding qos not working ?

 

 So just to be clear : 

 

fiber —>modem router (just connected to fiber and has just the xr500 connected in dmz ) —> XR500 -_> all my devices

Yes, that's correct, you've got it!

[Mrpinky]

5 hours ago, Netduma Liam said:

Yes, that's correct, you've got it!

Ok - will try it and come back in a few days with my results .