destiny California server

[brooklynK]

Ive noticed that i cannot ping any destiny 2 sever in a southern california anymore. ive tried to use the ping heat map but its only showing my washington servers that has a way higher ping that im used to. is there an outage or is the california destiny server not working any more. i also connect to an asia server for some reason. my gaming experience has been bad since i cant ping that cali one anymore. any help would be great

[Netduma Liam]

Welcome to the forum!

It may be that we need to push a cloud update. I can see that a couple of servers on there are failing so I'll let the team know!

[brooklynK]

do you know how long it would take? how would i know that the servers are back up and running?

[Netduma Liam]

1 hour ago, [email protected] said:

do you know how long it would take? how would i know that the servers are back up and running?

You'll see them appear in Ping Heatmap again. Once the team are able to capture it, it won't take long at all, they're just super busy at the moment! I'll let them know again.

[brooklynK]

any updates? ive been reseting the cloud every day. i want to play my game normally again.

[Netduma Liam]

13 hours ago, [email protected] said:

any updates? ive been reseting the cloud every day. i want to play my game normally again.

I've chased the team on this, we should be able to get that done today. Thanks for your patience!

[brooklynK]

thank you very much. ill be standing by for the update. 

[brooklynK]

I havent seen a change in the cloud yet nor an update to it. every server is running except the los angeles server and im getting pings that im not used to which is making it hard for me to play the game that i enjoy. 

[Netduma Liam]

2 hours ago, [email protected] said:

I havent seen a change in the cloud yet nor an update to it. every server is running except the los angeles server and im getting pings that im not used to which is making it hard for me to play the game that i enjoy. 

Apologies, the team that update this have been incredibly busy recently so there's been some delays. Are you not still able to filter the server in Geo-filter? Even though you can't see it in Ping Heatmap, you should still be able to play on it.

[brooklynK]

its not letting me filter it at all. what are the best geofilter settings to use for xbox games? i put the radius over my location with 1k km range 

[Netduma Fraser]

What happens when you try to filter that shows it isn't working? That's usually what we recommend and either using Ping Assist at 30ms or on 0.

[brooklynK]

this is no server icon when i am in a game. the los angeles servers normally has a 12ms ping but now im stuck with washington servers with almost triple the ping. 

[brooklynK]

i am behind in the time line when i am in engagements

[brooklynK]

liam noticed that the cloud servers were failing. this can be the cause of my problems. i just want things to go back to normal. theres enough problems with the game already, last thing i want to deal with is connection problems dealing with my router.

[Netduma Fraser]

The cloud issue he mentioned is relating to Ping Heatmap which just pings the servers, it's not to do with the Geo-Filter. Do this and see if it is better:

1. Quit the application/game/client completely
2. Remove device from the Geo-Filter
3. Give PC PlayStation Device Type in the Device Manager (if on PC)
4. Resync from the Geo-Filter Map menu
5. Re-add the device to the Geo-Filter with the manual option
6. Set up the Geo-Filter how you like
7. Wait 2 minutes
8. Boot up application/game/client

[jamrock176]

I have a question why is it that server are showing as peer

[Netduma Fraser]

Servers can be misclassified as peers if we haven't been able to classify them, it's purely aesthetic, it won't affect your ability to filter.

[jamrock176]

You would think ping heatmap would work in conjunction with the geofilter. Lol I play destiny so filter mode isn't really a option for me since the change's to there server. My only option now is play and pray.

[Netduma Fraser]

6 hours ago, jamrock176 said:

You would think ping heatmap would work in conjunction with the geofilter. Lol I play destiny so filter mode isn't really a option for me since the change's to there server. My only option now is play and pray.

Game servers don't respond to traditional pings, that's where the trouble lies really. On Ping Heatmap you're specifically initiating a ping to the server, we have a workaround for this but if they change servers which can often happen then we don't get a ping response and that's when it shows N/A. So then we have to retest the game and determine the new servers they're using, rinse, repeat. 

The Geo-Filter on the other hand reports active connections so when you're on the game it will show them regardless, now if the server changes to one we haven't classified before it will appear as a peer until we reclassify it but whether it appears as a peer or a server it is still Geo-Filterable. For Destiny as they are now server based you can still use the Geo-Filter - you just cannot match against friends or go in solo as you could previously.