Can't detect Internet connection

[1982dazzzz]

Just received my netduma r2 today.

I have an EE smart hub, I have connected my R2 to the smart hub and when running through the dumaos setup it can't detect my Internet connection to proceed to the next step.

I have one lan cable connected from my smart hub to the R2 like the instructions say.

Both powered on and I'm connected to the netduma via WiFi when setting up but still the dumaos won't detect Internet connection.

 

Help much appreciated 

[Netduma Fraser]

Hey, welcome to the forum!

The internet port on the R2 is connected to a LAN port on the EE hub? Select the option to manually set it up, then click skip so you can progress through the wizard. Then I would suggest you reboot the hub, wait 2 minutes, then reboot the R2 from the interface, wait 2 minutes and see if you get internet. Some modems/routers can be finicky about what order they're connected in.

[1982dazzzz]

Yes both connections are in the right place, so at that stage I only get the option to retry or WAN 

 

See attached 

[Netduma Fraser]

So click WAN Setup, then you can skip and proceed from there

[1982dazzzz]

Thanks Fraser I'll give this a try and let you know how I get on.

 

Much appreciated for your time.

[1982dazzzz]

I'm now facing a problem when inputting upload and download speeds.

 

When I click next nothing happens.

 

Please see attached 

[Netduma Fraser]

It's probably because you're using a mobile to setup with, we haven't optimized for mobile web browsers as we have an app. Use a PC to finish the setup and it should work.

[1982dazzzz]

Thanks Fraser I will try tomorrow 

[1982dazzzz]

Hi Fraser.

 

I tried the above again with a laptop and still unable to proceed next after inputting upload and download speeds.

 

The step before it WAN properties I've left blank and just skipped, is this correct or do I need to input data there for EE fibre ? 

[1982dazzzz]

Here are the ports at the rear of my router also, I've tried WAN and the other ethernet ports. The only one i can't plug into is the broadband port as the cable provided doesn't fit 

[Netduma Liam]

It looks as though you're still using a mobile browser there, you'll need to finish the setup from a laptop/desktop. 

Plug an ethernet cable into one of the three yellow LAN ports on the EE hub and plug the other side in to the blue WAN port on the R2.

[1982dazzzz]

Hi Liam.

 

I was using my laptop, one of the pics is an old one matey 

[1982dazzzz]

I will try again though 

[1982dazzzz]

I have fibre to the door, usually my original lan cable runs from this box to my existing router, are you sure I don't need a cable from this box to my router still, to get Internet. Then a cable from my router to the R2

[Netduma Fraser]

The EE router needs to be setup to get internet so however you had that set before, then an ethernet cable from the EE router to the R2 as described above should get you internet

[1982dazzzz]

Still no joy I'm afraid.

Internet to my existing router is fine. Unable to connect via R2 or proceed any further when inputting Internet speeds during setup.

 

I did notice upon receiving the seal was broken on the box I will need to return as it doesn't seem to work.

 

Thanks for the help 

[Netduma Fraser]

What web browser are you using on the PC? Use Microsoft Edge browser and you should get through fine or Google Chrome

[1982dazzzz]

I've used both matey 

[1982dazzzz]

2 minutes ago, 1982dazzzz said:

I've used both matey 

Also I've tried hard wire with the lan to the netduma from my laptop 

[Netduma Fraser]

Put 1000/1000 in speeds which is the default and see if it allows you to progress then please

[1982dazzzz]

Yes tried that fraser.

 

The stage before where it asks for wan details.

 

I have just skipoed this step, do I not need to input any details there ? The port I use on my router is usually is WAN 

[Netduma Fraser]

No need to put anything there you can continue, then hopefully you can make it to the interface, if you don't have internet you can try the boot sequence I initially recommended and see if it works

[1982dazzzz]

Guys I've sorted it 😁 

Thank you for your patience and help. Deleted cookies cache and data from Web browser and its connected fine.

 

Next question, what's best to set up for gaming on an xbox series X which i initially intended for really. Mainly warzone etc 

 

Thanks again 

[1982dazzzz]

7 minutes ago, 1982dazzzz said:

Guys I've sorted it 😁 

Thank you for your patience and help. Deleted cookies cache and data from Web browser and its connected fine.

 

Next question, what's best to set up for gaming on an xbox series X which i initially intended for really. Mainly warzone etc 

 

Thanks again 

Geo filter still trying load ? Is this normal 

[1982dazzzz]

26 minutes ago, 1982dazzzz said:

Geo filter still trying load ? Is this normal 

Xbox says Nat type moderate with double Nat detected