nadale Posted November 3, 2021 Posted November 3, 2021 The photo shows the setup and this is after setup i dont know what i factory reset and still please help also use dummie terms as i know not much about routers.
Netduma Liam Posted November 3, 2021 Posted November 3, 2021 How are you connected to the XR500, via wired or wireless? The speedtest on the router interface is run from the router, whereas the speedtest.net screenshot you've taken would've been run from your device. If it's connected via wireless or via an ethernet cable lower than CAT 5E, these results make sense.
nadale Posted November 9, 2021 Author Posted November 9, 2021 Hi I'm using cat 6 now and was using cat 6 then new calbe still same problem 30 mgps on wireless i get same around 15 on phone though 500
Netduma Liam Posted November 9, 2021 Posted November 9, 2021 11 hours ago, nadale said: Hi I'm using cat 6 now and was using cat 6 then new calbe still same problem 30 mgps on wireless i get same around 15 on phone though 500 Can you please go to Device Manager and switch to table view from the three-line menu in the top left of the Device map. After doing this, please send over a screenshot of the top table.
nadale Posted November 12, 2021 Author Posted November 12, 2021 Here is a screen shot im the wired one desktop 11563
Administrators Netduma Fraser Posted November 13, 2021 Administrators Posted November 13, 2021 Thanks for that, so it appears that the PC is limited to 100Mbits and Half Duplex, this is probably due to the settings on the network card for the PC. I would check both the ethernet and wireless network adapter. Here is a guide on how to change it, it's showing older Windows but is fine for Windows 10 - https://www.linksys.com/us/support-article?articleNum=132174 you will need to change both adapters to 1Gbps Full Duplex. Then try a speedtest on the device again.
nadale Posted November 13, 2021 Author Posted November 13, 2021 I did that and its now on 80 mbps better but still slow
Administrators Netduma Fraser Posted November 14, 2021 Administrators Posted November 14, 2021 Has the table view on Device Manager updated to show it at Full Duplex and 1000Mbits? Disable QoS on the Congestion Control menu and see if it is faster
Administrators Netduma Fraser Posted November 14, 2021 Administrators Posted November 14, 2021 What is the modem/router model the XR is connected to? Are ALL devices connected to the XR?
nadale Posted November 14, 2021 Author Posted November 14, 2021 It's just the router that came with my spectrum internet and everything is conmnecvted to the router and black cord goes from modem to intert for touter
Administrators Netduma Fraser Posted November 15, 2021 Administrators Posted November 15, 2021 Have you put the XR in the DMZ of the Spectrum router or changed any settings on the Spectrum router at all? If not you'll need to do that as it's possible the firewall could be restricting it
nadale Posted November 15, 2021 Author Posted November 15, 2021 what is dmz and no i havent changed any settings on the modem or old router also i meant spectrum modem not router
Netduma Liam Posted November 16, 2021 Posted November 16, 2021 13 hours ago, nadale said: what is dmz and no i havent changed any settings on the modem or old router also i meant spectrum modem not router What's the make and model of the Spectrum? Is it a pure modem or does it have Wi-Fi capability as well?
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