Cashshu Posted October 28, 2021 Share Posted October 28, 2021 Please help. I had this same trouble on my R2 and also XR500. Purchsased the XR1000 yesterday and when I installed everything through mobile app correctly. Upon logging in to router from computer 192.168.1.1 and when Net Duma starts up it instantly shows errors and they all sat Script Error, also none of the Installed apps are on left side of screen, not sure what's going on but its the same on my R2 and XR500. I never had a problem logging into routers from my iMac but now Im completely stuck with script errors Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2021 Administrators Share Posted October 28, 2021 Hey, welcome to the forum! It's due to the latest update for Safari which forces HTTPS which doesn't work well with the interface. If you can disable it which you might not be able to then it should help, otherwise using another browser will work. If you're still seeing the installed Rapps issue on another browser can you take a screenshot please? Link to comment Share on other sites More sharing options...
Cashshu Posted October 28, 2021 Author Share Posted October 28, 2021 I am not a computer Guru, how can I disable safari and reinstall another browser that will work? Last real PC I had other than Mac's was in 1996 lol Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2021 Administrators Share Posted October 28, 2021 Ah no worries, so go here: https://www.google.com/intl/en_uk/chrome/ and download Chrome for Mac, install that how you would normally and then launch Chrome and access the interface and see if the issues persist Link to comment Share on other sites More sharing options...
Cashshu Posted October 28, 2021 Author Share Posted October 28, 2021 That worked perfectly I can get into everything now. The only problem now is it keeps telling me "the Rapp is not loaded yet, please try again in a minute" tried past 10 minutes, still says the same thing Link to comment Share on other sites More sharing options...
Cashshu Posted October 28, 2021 Author Share Posted October 28, 2021 Currently I can get into everything except Qos or Ping map. Off of router Cm2000 Nighthawk directly to Ps5 i am getting around 700-850 Mbps Off of Router Cm2000 into Xr1000 and port 1 directly to Ps5 i am getting around 50-85 Mbps Do you know why its so slow? I did an auto detect under congestion control and it put it at 100% download and 50% upload also in bandwith allocation its set to 75% upload gaming and 75% download gaming Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2021 Administrators Share Posted October 28, 2021 Glad to hear we've made some progress, reboot from the XR interface, wait 2 minutes and then try to access. Have you entered your expected/paid for speeds? Are you using Armor at all on the XR? Link to comment Share on other sites More sharing options...
Cashshu Posted October 28, 2021 Author Share Posted October 28, 2021 I have not entered anything yet not sure where you are talking about (sorry I am a noob) also I believe there is armor on the XR, it says 90 days remaining not sure how to disable it Link to comment Share on other sites More sharing options...
Cashshu Posted October 28, 2021 Author Share Posted October 28, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2021 Administrators Share Posted October 28, 2021 Okay no worries, I would recommend you click the ? icon on the top of the pages and launch the tour - you should have had it when you initially accessed but it will give you an idea of how it all works. Are your speeds 1000/1000Mbps? If you click the Armor icon top right of the interface you may be able to disable it there, otherwise you can do it from the Nighthawk iOS/Android app. Link to comment Share on other sites More sharing options...
Cashshu Posted October 28, 2021 Author Share Posted October 28, 2021 Ok so I went through and set everything as stated in the tour. Everything is up and running except Ping heat map and geo filter. Whenever I try to view app it shows me this screen with an Error.. "Uncaught Undefined" Link to comment Share on other sites More sharing options...
Cashshu Posted October 28, 2021 Author Share Posted October 28, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2021 Administrators Share Posted October 28, 2021 Did you reboot from the interface previously or by unplugging? Did you disable Armor? Go to the System Information page, go to the Rapp panel, click the icon and change 3 to 5 and then reboot from the interface, wait 2 minutes before you access the interface to give it time to load properly and see if it works please Link to comment Share on other sites More sharing options...
Cashshu Posted October 28, 2021 Author Share Posted October 28, 2021 I was able to disable the armor through app, I changed it from 3 to 5 and I will go ahead and reboot and wait 2 min to re check. Thank you very much for checking in and making sure we get this corrected. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Cashshu Posted October 28, 2021 Author Share Posted October 28, 2021 So I just followed everything to a T and when I just logged in and gave it about 5 minutes it still shows the error of "Rapp not loaded Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2021 Administrators Share Posted October 28, 2021 Could you grab the log file from the System Information page and post it here please? Link to comment Share on other sites More sharing options...
Cashshu Posted October 28, 2021 Author Share Posted October 28, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2021 Administrators Share Posted October 28, 2021 Ah did you do this after a reboot when it was still loading? A reboot clears the log file so nothing there we can go off, can you do it when the Rapp stops loading please? Link to comment Share on other sites More sharing options...
Cashshu Posted October 29, 2021 Author Share Posted October 29, 2021 Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 29, 2021 Share Posted October 29, 2021 Was a Rapp not loading when you captured this screenshot? There aren't any entries that would suggest this. Link to comment Share on other sites More sharing options...
Cashshu Posted October 29, 2021 Author Share Posted October 29, 2021 Basically my geo filter and ping map will not load, I let it sit for 45 minutes and it still says Rapp not loaded, please try again. It's done this for 2 days and I have no access to those 2 apps. I was told to take a screenshot when it finishes loading but that is problem, it never loads and always gives an error. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2021 Administrators Share Posted October 29, 2021 We want a screenshot of the log file when the Rapp isn't loading, is that when you took the above screenshot or was it loading at that time? Link to comment Share on other sites More sharing options...
Cashshu Posted October 29, 2021 Author Share Posted October 29, 2021 I am honestly not sure, I can go into system information and screen shot the log. Not sure how to do that while Rapp is loading? Right when I get into router go to system logs and take a screen shot while everything on loading up in backround? Link to comment Share on other sites More sharing options...
Cashshu Posted October 29, 2021 Author Share Posted October 29, 2021 I did see this in Apps if you look at the ping map and also the Geo filter its showing a play button. All the rest show a pause button, When we first started all apps were paused and then you helped me get all of them to work. now its just those 2 that wont oull up. no matter how many times i reboot and wait than log back in it still shows the loading wheel than shows the errors Link to comment Share on other sites More sharing options...
Cashshu Posted October 29, 2021 Author Share Posted October 29, 2021 Link to comment Share on other sites More sharing options...
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