Hungovermonty Posted October 27, 2021 Share Posted October 27, 2021 Hi, my NetDuma R2 is not booting up. Can't log into OS, can't find wireless ID and won't reset even with turning the power off and pressing the reset button. Can you please help? Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 27, 2021 Share Posted October 27, 2021 What are you seeing in your web browser when you navigate to 192.168.77.1? How are you connected to the R2, via wired or wireless? Hungovermonty 1 Link to comment Share on other sites More sharing options...
Hungovermonty Posted October 27, 2021 Author Share Posted October 27, 2021 Hi, I have no internet access so can't view the OS. I am currently wired to the R2 Thanks Link to comment Share on other sites More sharing options...
Hungovermonty Posted October 27, 2021 Author Share Posted October 27, 2021 Even the wireless ssid isn't showing up on any device Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 27, 2021 Share Posted October 27, 2021 You don't need internet access to get to the interface. Could you please hold the reset pin on the back of the R2 for thirty seconds, then release it and allow the R2 a few minutes to reset. Link to comment Share on other sites More sharing options...
Hungovermonty Posted October 27, 2021 Author Share Posted October 27, 2021 IveI done that at least 10 times Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 27, 2021 Administrators Share Posted October 27, 2021 While connected via ethernet, open Command Prompt on the PC, type ipconfig, press enter and post the results here please Link to comment Share on other sites More sharing options...
Hungovermonty Posted October 27, 2021 Author Share Posted October 27, 2021 I can't it won't connect PXL_20211027_195941167.mp4 Link to comment Share on other sites More sharing options...
Hungovermonty Posted October 27, 2021 Author Share Posted October 27, 2021 PXL_20211027_201110349.mp4 Link to comment Share on other sites More sharing options...
Hungovermonty Posted October 27, 2021 Author Share Posted October 27, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 27, 2021 Administrators Share Posted October 27, 2021 Unplug the router from power for 10 minutes, then power on and wait 2 minutes before doing anything then can you try connecting to another one of the LAN ports please and see if there is a difference? Did you hear a click when you put the cable in previously? Hungovermonty 1 Link to comment Share on other sites More sharing options...
Hungovermonty Posted October 28, 2021 Author Share Posted October 28, 2021 I have done everything and yes I heard a click Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 28, 2021 Share Posted October 28, 2021 1 hour ago, Hungovermonty said: I have done everything and yes I heard a click Could you please go back to command prompt and enter the below command: ipconfig /renew Link to comment Share on other sites More sharing options...
Hungovermonty Posted October 31, 2021 Author Share Posted October 31, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 31, 2021 Administrators Share Posted October 31, 2021 Okay that's a good sign, try accessing 192.168.77.1 again now please Link to comment Share on other sites More sharing options...
Hungovermonty Posted November 13, 2021 Author Share Posted November 13, 2021 The router is back to doing the same thing as it was before. Can I send it anywhere to get repaired PXL_20211113_165234795.mp4 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 13, 2021 Administrators Share Posted November 13, 2021 Try and get it back to the point where you have access by following our previous suggestions, then check my PM please Link to comment Share on other sites More sharing options...
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