TheCupofJoe Posted October 17, 2021 Share Posted October 17, 2021 Hello, I am trying to access DumaOS with the provided IP address as well as the link from the webpage and it will not let me into it just says the site cannot be reached. I am on Bell Fibe and have disabled the Wifi from the HomeHub3000 as well as setup the Netduma with a DMZ exception. I have the Ethernet going from LAN Port 1 into the Netduma and I am able to connect to the internet via hardwire and wifi as well. I must be missing something so any help would be appreciated. Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2021 Administrators Share Posted October 17, 2021 While connected via ethernet to the router, open command prompt on the PC, type ipconfig press enter and then post the results here please Link to comment Share on other sites More sharing options...
TheCupofJoe Posted October 17, 2021 Author Share Posted October 17, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2021 Administrators Share Posted October 17, 2021 What happens when you try to access 192.168.2.1 does that go to the HomeHub interface? If so set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ IP 192.168.77.100 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 then see if you can access using 192.168.77.1 Link to comment Share on other sites More sharing options...
TheCupofJoe Posted October 17, 2021 Author Share Posted October 17, 2021 So after changing to that I am able to access it however I am not connected to the internet at that point. When it tries to do the initialization at the beginning of the DumaOS is says it could not detect and internet connection. Troubleshooting says that the DNS server is not available. Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 18, 2021 Share Posted October 18, 2021 10 hours ago, TheCupofJoe said: So after changing to that I am able to access it however I am not connected to the internet at that point. When it tries to do the initialization at the beginning of the DumaOS is says it could not detect and internet connection. Troubleshooting says that the DNS server is not available. OK thanks for letting us know, could you please click 'WAN Setup' at this point and then hit 'Skip'. After this, you should be able to complete the setup and get to the interface. Then just reboot the router and you should have a WAN connection. Link to comment Share on other sites More sharing options...
TheCupofJoe Posted October 18, 2021 Author Share Posted October 18, 2021 Ok, so just got up and I have done the setup with skipping the WAN setup. I am able to connect to the internet with one of my computers that is hardwired. The one I was able to get into NetDumaOS with but, all of the other ones I am not able to connect with. I have 3 others. Also when I run the speed test I am only getting about 500 GBPS download when I check the speed through the Bell router though it comes out at 1.1 GPBS Edit: Was able to get all of my PC's working via hardwire by changing the IP addresses. My speeds are still low however. Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 18, 2021 Share Posted October 18, 2021 Thanks for the update! If you completely disable QoS from the three-line menu in Congestion Control, do you speeds increase back to normal? Link to comment Share on other sites More sharing options...
TheCupofJoe Posted October 18, 2021 Author Share Posted October 18, 2021 No it does not go back up to the full amount. I have been running the speed tests periodically and it bounces anywhere from 400 to 600 download. Also, I have been trying to connect my google chrome cast to the WiFi and it is saying it cannot connect. I have taken mirroring off the WiFi signals and still it will not connect. It sees the network and tries to connect it just says it fails each time Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 18, 2021 Share Posted October 18, 2021 1 hour ago, TheCupofJoe said: No it does not go back up to the full amount. I have been running the speed tests periodically and it bounces anywhere from 400 to 600 download. Also, I have been trying to connect my google chrome cast to the WiFi and it is saying it cannot connect. I have taken mirroring off the WiFi signals and still it will not connect. It sees the network and tries to connect it just says it fails each time OK, are you running the speedtests over wired or wireless? Could you double check the Wi-Fi password still matches what's written on the label? You can confirm this by going to Network Settings -> LAN -> Wi-Fi. Link to comment Share on other sites More sharing options...
TheCupofJoe Posted October 18, 2021 Author Share Posted October 18, 2021 Yes, I am running it through wired and yes, it does match. Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 19, 2021 Share Posted October 19, 2021 17 hours ago, TheCupofJoe said: Yes, I am running it through wired and yes, it does match. Does the chromecast have an existing device in Device Manager? If so, please remove it from device manager and try connecting it again. Link to comment Share on other sites More sharing options...
TheCupofJoe Posted October 20, 2021 Author Share Posted October 20, 2021 Got the Chromecast working but, I am still not getting the speeds I am maxing out at like 500 Gbps down but the Upload is right where it should be around 750 Gbps. I disabled all QoS and still the same thing. Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 20, 2021 Share Posted October 20, 2021 9 hours ago, TheCupofJoe said: Got the Chromecast working but, I am still not getting the speeds I am maxing out at like 500 Gbps down but the Upload is right where it should be around 750 Gbps. I disabled all QoS and still the same thing. Where are you measuring these speeds? Through Connection Benchmark or through a third party speed test such as speedtest.net? Link to comment Share on other sites More sharing options...
TheCupofJoe Posted October 20, 2021 Author Share Posted October 20, 2021 I can do it through several different places. Through the connection benchmark, speedtest, dslreports, and directly through the Bell HomeHub3000 which I just ran and it says 1.1 Gbps down and 800 Mbps upload. Sorry on the last post not labeling the upload speed correctly. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 20, 2021 Administrators Share Posted October 20, 2021 Disable the protection options in WAN Settings, then re-test, what speeds do you get then? Are ALL devices connected to the R2 or do you still have some connected to the hub? Link to comment Share on other sites More sharing options...
TheCupofJoe Posted October 26, 2021 Author Share Posted October 26, 2021 Sorry I didn't get back to this until now. I have disabled all protections from WAN and I am getting the same speeds as before. All of the devices are connected to the R2 but, the only one on is the computer I am testing with Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 26, 2021 Administrators Share Posted October 26, 2021 Is there any QoS or Firewall options you can disable on the hub just in case they're throttling the speeds for the R2? Link to comment Share on other sites More sharing options...
TheCupofJoe Posted October 29, 2021 Author Share Posted October 29, 2021 I have checked and there is not any QoS or a Firewall to disable on the Bell HomeHub Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 29, 2021 Share Posted October 29, 2021 8 hours ago, TheCupofJoe said: I have checked and there is not any QoS or a Firewall to disable on the Bell HomeHub To clarify, were you getting full speeds on the R2 prior to having the issue where you couldn't connect to it? Link to comment Share on other sites More sharing options...
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