Note20Ultra App Crash

[yquzac]

Netduma app keeps crashing logs file are attached, have tried clear data and cache. Didn't work and reinstalling app please could you help. Regards 

sentcrash.log

[Netduma Fraser]

Can you explain what happens exactly, does the app force close itself or throw an error for example? Does it occur when going on a particular feature?

[yquzac]

Just force closes as soon as I try to login then asked me to send error 

[Netduma Fraser]

Okay thank you, I'll send this over to the dev and will be back if we have any more questions or potential solutions for you to try.

[Netduma Andy]

On 9/3/2021 at 8:26 PM, yquzac said:

Netduma app keeps crashing logs file are attached, have tried clear data and cache. Didn't work and reinstalling app please could you help. Regards 

sentcrash.log 3.92 kB · 2 downloads

Sorry to hear you are having issues. Looking at the log it seems it's trying to talk to the wrong device. This could be caused by multiple things.

Main thing to try is selecting your router type during login. If that doesn't work please check if you are directly connected to your XR1000's wifi. If you are using your original modems wifi connection you wont be able to connect to dumaos.

 

If neither step works please let us know and we can provide further debugging steps.

[yquzac]

On 9/8/2021 at 11:29 AM, Netduma Andy said:

Sorry to hear you are having issues. Looking at the log it seems it's trying to talk to the wrong device. This could be caused by multiple things.

Main thing to try is selecting your router type during login. If that doesn't work please check if you are directly connected to your XR1000's wifi. If you are using your original modems wifi connection you wont be able to connect to dumaos.

 

If neither step works please let us know and we can provide further debugging steps.

all sorted thank you