francesco Posted September 3, 2021 Share Posted September 3, 2021 morning, i have no connection when i put wlan cable on my netduma r2,something like not good ip or can't find automatically ip, i used this router just 2 times and after this problem start. i need help to fix it thanks Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 3, 2021 Share Posted September 3, 2021 2 hours ago, francesco said: morning, i have no connection when i put wlan cable on my netduma r2,something like not good ip or can't find automatically ip, i used this router just 2 times and after this problem start. i need help to fix it thanks Could you go to System Information and check if there's a WAN IP under Network Status, or does it just show 'Disconnected'? If so, could you please go to Device manager, switch to table view from the three-line menu in the top left of the network map and then send a screenshot of the tables? What's the exact make and model of your modem? Have you tried a different Ethernet cable from the R2 to the modem? Link to comment Share on other sites More sharing options...
francesco Posted September 6, 2021 Author Share Posted September 6, 2021 honestly i dont understand first question, netduma doesn't work at all. i tried different modem,yes and modem is fastweb modem fastgate gpon. but i already told u was working for 2 days and after just stop without reason, to be honest or i will fix fast or i will give back and ask money back Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 6, 2021 Share Posted September 6, 2021 1 hour ago, francesco said: honestly i dont understand first question, netduma doesn't work at all. i tried different modem,yes and modem is fastweb modem fastgate gpon. but i already told u was working for 2 days and after just stop without reason, to be honest or i will fix fast or i will give back and ask money back If you go to 192.168.77.1 in your web browser, what are you seeing? If you can login to the interface from here, please complete the previous steps I mentioned: On 9/3/2021 at 11:18 AM, Netduma Liam said: Could you go to System Information and check if there's a WAN IP under Network Status, or does it just show 'Disconnected'? If so, could you please go to Device manager, switch to table view from the three-line menu in the top left of the network map and then send a screenshot of the tables? Link to comment Share on other sites More sharing options...
francesco Posted September 6, 2021 Author Share Posted September 6, 2021 i try to explain me again...router doesn't work. it mean that also if i try to open it from web browser doesn't work, say me that is not connected or something like this, is like if r2 doesn't admit my network to work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 6, 2021 Administrators Share Posted September 6, 2021 While connected via ethernet to the R2 please open command prompt on your PC and type ipconfig press enter and post the results here please Link to comment Share on other sites More sharing options...
Pacman Posted September 7, 2021 Share Posted September 7, 2021 Hi, I'm also experiencing this same issue. The router was working fine just last night. I attached a screenshot of the ipconfig results from my Command Prompt. Link to comment Share on other sites More sharing options...
Pacman Posted September 7, 2021 Share Posted September 7, 2021 Just enabled notis Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 7, 2021 Administrators Share Posted September 7, 2021 49 minutes ago, Pacman said: Hi, I'm also experiencing this same issue. The router was working fine just last night. I attached a screenshot of the ipconfig results from my Command Prompt. Hello, welcome to the forum! Could you make a new topic for this please? In that topic can you explain what you mean by enabling notis and explain under what circumstance the ipconfig was done please. Link to comment Share on other sites More sharing options...
francesco Posted September 8, 2021 Author Share Posted September 8, 2021 what i need to do? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 8, 2021 Administrators Share Posted September 8, 2021 7 minutes ago, francesco said: what i need to do? That's directly connected to the R2? If you go to 192.168.1.254 what does that take you to? Link to comment Share on other sites More sharing options...
francesco Posted September 8, 2021 Author Share Posted September 8, 2021 is my fastweb fastgate, and yes i connect ethernet cable to r2 and r2 to pc Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 8, 2021 Administrators Share Posted September 8, 2021 Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ IP 192.168.77.100 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 then see if you can access using 192.168.77.1 Link to comment Share on other sites More sharing options...
francesco Posted September 11, 2021 Author Share Posted September 11, 2021 not work, just say that is not possible save this Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 11, 2021 Administrators Share Posted September 11, 2021 You need to follow the Control Panel section, the normal way doesn't work for anyone for some reason, bug with Windows I believe Link to comment Share on other sites More sharing options...
francesco Posted September 11, 2021 Author Share Posted September 11, 2021 u mean from prompt? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 11, 2021 Administrators Share Posted September 11, 2021 44 minutes ago, francesco said: u mean from prompt? No this part of the guide: Link to comment Share on other sites More sharing options...
francesco Posted September 12, 2021 Author Share Posted September 12, 2021 i did and now there is this message " unidentified network" how can i ask my money back for this r2? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 12, 2021 Administrators Share Posted September 12, 2021 Unidentified network is fine, can you access the router interface after doing that? You can see the terms at netduma.com/terms Link to comment Share on other sites More sharing options...
francesco Posted September 13, 2021 Author Share Posted September 13, 2021 i need to use automatic IP and not manual , i working in remote control and my program doesn't work if i put manual, so i can't use but i can try last one, tell me how solve last one problem about unidentified network Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 13, 2021 Administrators Share Posted September 13, 2021 This is just for troubleshooting purposes to try and get you access to the interface, it is not a solution, do the static/reserved IP again then try and access the interface please - does it work? Link to comment Share on other sites More sharing options...
francesco Posted September 13, 2021 Author Share Posted September 13, 2021 if i do this i have " unidentified network" and i can't use interface of r2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 13, 2021 Administrators Share Posted September 13, 2021 After having done this open command prompt on the PC, type ipconfig press enter and post a screenshot and also post a screenshot of what you're seeing when trying to access the interface please Link to comment Share on other sites More sharing options...
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