r2 no connection with lan

[francesco]

morning, i have no connection when i put wlan cable on my netduma r2,something like not good ip or can't find automatically ip, i used this router just 2 times and after this problem start.
i need help to fix it thanks

 

[Netduma Liam]

2 hours ago, francesco said:

morning, i have no connection when i put wlan cable on my netduma r2,something like not good ip or can't find automatically ip, i used this router just 2 times and after this problem start.
i need help to fix it thanks

 

Could you go to System Information and check if there's a WAN IP under Network Status, or does it just show 'Disconnected'?

If so, could you please go to Device manager, switch to table view from the three-line menu in the top left of the network map and then send a screenshot of the tables?

What's the exact make and model of your modem? Have you tried a different Ethernet cable from the R2 to the modem?

[francesco]

honestly i dont understand first question, netduma doesn't work at all. i tried different modem,yes and modem is fastweb modem fastgate gpon.
but i already told u was working for 2 days and after just stop without reason, to be honest or i will fix fast or i will give back and ask money back

[Netduma Liam]

1 hour ago, francesco said:

honestly i dont understand first question, netduma doesn't work at all. i tried different modem,yes and modem is fastweb modem fastgate gpon.
but i already told u was working for 2 days and after just stop without reason, to be honest or i will fix fast or i will give back and ask money back

If you go to 192.168.77.1 in your web browser, what are you seeing?

If you can login to the interface from here, please complete the previous steps I mentioned:

On 9/3/2021 at 11:18 AM, Netduma Liam said:

Could you go to System Information and check if there's a WAN IP under Network Status, or does it just show 'Disconnected'?

If so, could you please go to Device manager, switch to table view from the three-line menu in the top left of the network map and then send a screenshot of the tables?

 

[francesco]

i try to explain me again...router doesn't work. it mean that also if i try to open it from web browser doesn't work, say me that is not connected or something like this, is like if r2 doesn't admit my network to work

 

[Netduma Fraser]

While connected via ethernet to the R2 please open command prompt on your PC and type ipconfig press enter and post the results here please

[Pacman]

Hi, I'm also experiencing this same issue. The router was working fine just last night. I attached a screenshot of the ipconfig results from my Command Prompt.

[Pacman]

Just enabled notis

[Netduma Fraser]

49 minutes ago, Pacman said:

Hi, I'm also experiencing this same issue. The router was working fine just last night. I attached a screenshot of the ipconfig results from my Command Prompt.

Hello, welcome to the forum!

Could you make a new topic for this please? In that topic can you explain what you mean by enabling notis and explain under what circumstance the ipconfig was done please.

[francesco]

what i need to do?

[Netduma Fraser]

7 minutes ago, francesco said:

what i need to do?

That's directly connected to the R2? If you go to 192.168.1.254 what does that take you to?

[francesco]

is my fastweb fastgate, and yes i connect ethernet cable to r2 and r2 to pc

[Netduma Fraser]

Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/
IP 192.168.77.100
Subnet 255.255.255.0
Gateway 192.168.77.1
DNS 192.168.77.1
then see if you can access using 192.168.77.1

[francesco]

not work, just say that is not possible save this 

[Netduma Fraser]

You need to follow the Control Panel section, the normal way doesn't work for anyone for some reason, bug with Windows I believe

[francesco]

u mean from prompt?

[Netduma Fraser]

44 minutes ago, francesco said:

u mean from prompt?

No this part of the guide:

[francesco]

i did and now there is this message " unidentified network" how can i ask my money back for this r2?

[Netduma Fraser]

Unidentified network is fine, can you access the router interface after doing that? 

You can see the terms at netduma.com/terms

[francesco]

i need to use automatic IP and not manual , i working in remote control and my program doesn't work if i put manual, so i can't use but i can try last one, tell me how solve last one problem about unidentified network

[Netduma Fraser]

This is just for troubleshooting purposes to try and get you access to the interface, it is not a solution, do the static/reserved IP again then try and access the interface please - does it work?

[francesco]

if i do this i  have " unidentified network" and i can't use interface of r2

[Netduma Fraser]

After having done this open command prompt on the PC, type ipconfig press enter and post a screenshot and also post a screenshot of what you're seeing when trying to access the interface please