TheKapgun Posted August 28, 2021 Posted August 28, 2021 Hello So here's the thing my wifi network is working 100% on multiple devices in my home. Issue is my one laptop MSI GE60 will not list wifi network option. I've updated the drivers and now I've gotten to the point to do a hard reset on my laptop, which needed to be done. It still will not list it a option, ethernet cable works and it does list other wifi networks in the area.
Administrators Netduma Fraser Posted August 28, 2021 Administrators Posted August 28, 2021 Hey, welcome to the forum! That's a weird one, if you look on the Device Manager, do any devices appear black to indicate they're blocked? Can it successfully connect to another WiFi network, i.e. your ISP router if applicable?
TheKapgun Posted August 28, 2021 Author Posted August 28, 2021 Yes it does list other options and I have other devices and computers connected wifi but this one will not list it. My network is NETGEAR24
Newfoundland Posted August 28, 2021 Posted August 28, 2021 If AX is on just try turning that off to see if it sees it. If it does then the network drivers could be the cause on your laptop. i
Administrators Netduma Fraser Posted August 28, 2021 Administrators Posted August 28, 2021 I mean can it actually connect to a WiFi network? Does Device Manager show a blocked device? Are you using Smart Connect for WiFi? If so you could disable that also and see if it appears
TheKapgun Posted August 28, 2021 Author Posted August 28, 2021 I've tried disabling AX. Even tried changing channels. Updated drivers but the year listed says 2016. I never had smart wifi on so I don't think it's that. How can I test if it will connect wifi if my wifi is not listed as a option? Thank you
TheKapgun Posted August 28, 2021 Author Posted August 28, 2021 No devices are black in device manager.
TheKapgun Posted August 28, 2021 Author Posted August 28, 2021 My phone connects wifi perfectly. My wife's computer does, and all of our firesticks.
Newfoundland Posted August 28, 2021 Posted August 28, 2021 What’s the hidden network that shows a strong connection?
TheKapgun Posted August 28, 2021 Author Posted August 28, 2021 I'm not sure I tried connecting aswell but it would not let me.
Administrators Netduma Fraser Posted August 28, 2021 Administrators Posted August 28, 2021 Disable WiFi from the interface, apply, reboot from the interface, wait 2 minutes then enable WiFi, apply, reboot from the interface, wait 2 minutes and see if it is joinable then
TheKapgun Posted August 29, 2021 Author Posted August 29, 2021 Okay I tried it still did not list it.
Administrators Netduma Fraser Posted August 29, 2021 Administrators Posted August 29, 2021 Try to connect to the WiFi by inputting the network details manually on the PC and see if it'll work that way
Newfoundland Posted August 29, 2021 Posted August 29, 2021 Can you enable also co existence in the 2.4ghz. Under the 5ghz check the bandwidth is not the top 4000 and some thing and select the next one down. Worth a go.
TheKapgun Posted August 29, 2021 Author Posted August 29, 2021 Where do I find network details to enter manually? Thank you
Administrators Netduma Fraser Posted August 29, 2021 Administrators Posted August 29, 2021 Go to WiFi Settings, click manage known networks then add a network. Name will be NETGEAR24, your usual password and choose PSK2 for security and see if it connects
TheKapgun Posted August 29, 2021 Author Posted August 29, 2021 I connected support they stated that my computer is not compatible with wifi6. Thank you for everyone's time.
Administrators Netduma Fraser Posted August 29, 2021 Administrators Posted August 29, 2021 Does it connect when AX is disabled? If not it should be able to
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