bt843 Posted August 11, 2021 Share Posted August 11, 2021 In advanced settings I click "Turn UPnP On", then apply, but the check mark then disappears. I cannot turn it on, by default the the check box is empty and when I check it and apply, it does not save down. Firmware version: 1.0.0.58 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 11, 2021 Administrators Share Posted August 11, 2021 Hey, welcome to the forum! I'm not sure how you're on that version as the latest is .52. Wherever you may have got that firmware from it's not a complete firmware, that's likely why you're having this issue. I would recommend you downgrade to .52 and do a factory reset and then it should work. I'm not able to give proper support for an unreleased, untested firmware version. Link to comment Share on other sites More sharing options...
bt843 Posted August 11, 2021 Author Share Posted August 11, 2021 I just got this router last week and and per the insert it said to upgrade to latest FW upon installation. I was surprised that it said I had the latest FW. Link to comment Share on other sites More sharing options...
bt843 Posted August 11, 2021 Author Share Posted August 11, 2021 17 minutes ago, Netduma Fraser said: Hey, welcome to the forum! I'm not sure how you're on that version as the latest is .52. Wherever you may have got that firmware from it's not a complete firmware, that's likely why you're having this issue. I would recommend you downgrade to .52 and do a factory reset and then it should work. I'm not able to give proper support for an unreleased, untested firmware version. So I downgrade then factory reset? How do I do a factory reset? I do not see it in the settings. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 11, 2021 Administrators Share Posted August 11, 2021 That's odd, did it suggest that firmware in the Setup Wizard or did it come like that? Is it second hand or is it entouch/Grande/RCN/Wave? Yes I would recommend downgrading for the moment until I can ascertain the validity of that firmware. Go to Settings > Administration > Backup settings then click erase Link to comment Share on other sites More sharing options...
bt843 Posted August 11, 2021 Author Share Posted August 11, 2021 This was purchased new from Amazon and this was the firmware already installed. I was not prompted to install any firmware. It said I already had the latest firmware. Link to comment Share on other sites More sharing options...
bt843 Posted August 11, 2021 Author Share Posted August 11, 2021 50 minutes ago, Netduma Fraser said: That's odd, did it suggest that firmware in the Setup Wizard or did it come like that? Is it second hand or is it entouch/Grande/RCN/Wave? Yes I would recommend downgrading for the moment until I can ascertain the validity of that firmware. Go to Settings > Administration > Backup settings then click erase I just had a friend who also has a xr1000 and I had him check his firmware. He has .52, but when he manually checks for a new version it prompts him for .58. He also has Auto Firmware Update enabled and that has not auto updated him to .58. However, manually checking does prompt him for .58. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 11, 2021 Administrators Share Posted August 11, 2021 Okay thanks for the info, while I check with the team lets assume it is an up to date version. Can you just do a factory reset on this version please then see whether UPnP is enabled by default? Link to comment Share on other sites More sharing options...
bt843 Posted August 11, 2021 Author Share Posted August 11, 2021 so do not downgrade? I have realized that I have not put my gateway in bridge mode and UPnP is enabled on there. Could that be a conflict. I plan on putting it in bridge mode after work hours this evening. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 11, 2021 Administrators Share Posted August 11, 2021 Yeah don't downgrade for now but do factory reset. I mean yes it could be but it rarely happens so you don't need to worry about it too much Link to comment Share on other sites More sharing options...
Murong Posted August 13, 2021 Share Posted August 13, 2021 On 8/12/2021 at 3:38 AM, Netduma Fraser said: Hey, welcome to the forum! I'm not sure how you're on that version as the latest is .52. Wherever you may have got that firmware from it's not a complete firmware, that's likely why you're having this issue. I would recommend you downgrade to .52 and do a factory reset and then it should work. I'm not able to give proper support for an unreleased, untested firmware version. https://www.netgear.com/support/product/xr1000.aspx 1.0.0.58 is released by Netgear at 8/12. I think it is a formal release. Netduma Liam and Netduma Fraser 2 Link to comment Share on other sites More sharing options...
Servines Posted August 15, 2021 Share Posted August 15, 2021 On 8/11/2021 at 5:59 PM, Netduma Fraser said: Yeah don't downgrade for now but do factory reset. I mean yes it could be but it rarely happens so you don't need to worry about it too much I ran into this problem as well. Its still enabled. it looks like a cosmetic bug because if you click apply when unchecked, it will work and update, and then right after you check it again and press apply and it will update again. Its hard to explain but point being when you click on it and it does nothing its because its already enabled even though it shows its not. Netduma Fraser and bt843 1 1 Link to comment Share on other sites More sharing options...
bt843 Posted August 15, 2021 Author Share Posted August 15, 2021 Not sure if this is related, but I keep getting a "MISSING JSON RESPONSE" message when in DumaOS. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 15, 2021 Administrators Share Posted August 15, 2021 50 minutes ago, bt843 said: Not sure if this is related, but I keep getting a "MISSING JSON RESPONSE" message when in DumaOS. Could you see whether the error goes away using the Microsoft Edge browser please? Link to comment Share on other sites More sharing options...
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