XFX Posted June 20, 2021 Share Posted June 20, 2021 I was getting between 22-27 on spectrum router for league of legends on lan. Only reason we got a new router was the wifi would consistently drop out. So we bought the netgear nighthawk xr1000 and our ping is now 37-42. I plugged back in the old router and we still get 22-27. I called netgear 6 times and 4 of those I got hung up on before I could talk to anyone. The two times I got to talk to someone the first said to restart it and if that doesn't work call back then disconnected and the second said connect to google dns which I told him I already tried Google and Cloudflare. He said to wait 4 hours and if that doesn't fix it to call back. Any ideas on how to get my ping back to normal? Link to comment Share on other sites More sharing options...
Newfie Posted June 20, 2021 Share Posted June 20, 2021 Hi and welcome. I saw your thread on Reddit and directed you here for help. just to help @Netduma Fraserand @Netduma Liam could you post how your XR1000 is connected up, any QoS settings and geofilter settings. The more info the better 👍 Hopefully they will soon pop in and sort out what’s going on for you. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 20, 2021 Administrators Share Posted June 20, 2021 Hey, welcome to the forum! What is the model of the modem/router the XR is connected to? Are ALL devices connected to the XR? Where are you checking the ping, on the game? Are you using QoS at all? Are you playing over WiFi or ethernet? If WiFi are you using 2.4/5GHz? Link to comment Share on other sites More sharing options...
XFX Posted June 20, 2021 Author Share Posted June 20, 2021 XR1000 is the model. I am checking the ping in game with the CTRL+F feature. It tells FPS and Ping. All devices are connected to the router. I've tried QOS, Geolocation, opening up ports, etc. I have 400 down and 20 up. Everything is ethernet but phones and nintendo switch. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 20, 2021 Administrators Share Posted June 20, 2021 I mean the model of the modem the XR1000 is connected to. Geo-Filter won't work for LoL, so QoS is best, what are the QoS settings you're using normally? Can you provide a screenshot? Link to comment Share on other sites More sharing options...
XFX Posted June 20, 2021 Author Share Posted June 20, 2021 Model: E31T2V1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 20, 2021 Administrators Share Posted June 20, 2021 Thanks for the information, disable DumaOS Classified Games or the manual rule you've made, they're both doing the same thing so only one is needed. Also reset distribution on Bandwidth Allocation, gaming uses barely anything so doesn't need that much. Also what are your Congestion Control settings? It could be partially that it's a new router and you were using a Spectrum router with a Spectrum modem so could take a few days to settle. To check you can take the MAC address of the old router, enter that as the XR MAC in Internet Setup, apply, reboot from the interface and see if the ping is lower again. Newfie 1 Link to comment Share on other sites More sharing options...
XFX Posted June 20, 2021 Author Share Posted June 20, 2021 We have had the modem for nearly 2 weeks. The mac address worked it is back to normal! You are a legend my friend. Newfie and Netduma Fraser 2 Link to comment Share on other sites More sharing options...
Newfie Posted June 21, 2021 Share Posted June 21, 2021 7 hours ago, XFX said: We have had the modem for nearly 2 weeks. The mac address worked it is back to normal! You are a legend my friend. That’s great to hear and a big thanks to Fraser for helping. Netduma Fraser and Netduma Liam 1 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 23, 2021 Administrators Share Posted June 23, 2021 On 6/21/2021 at 12:01 AM, XFX said: We have had the modem for nearly 2 weeks. The mac address worked it is back to normal! You are a legend my friend. Brilliant to hear that, thanks for the update! I'll close the topic as it is resolved, if you have any more questions/issues feel free to start a new topic and we'll be happy to help! Link to comment Share on other sites More sharing options...
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