Rebo Posted June 14, 2021 Share Posted June 14, 2021 [ I already made this post in the community discussion a couple of minutes ago before seeing this support poll, so sorry about that] So my netduma R2 has been working fine for a couple of months now. All of a sudden, yesterday it just stopped working. I got no wifi connection at all from it, and only the power light was on. The light right next to the power light would flash for a couple of seconds, and then cut off. All the other lights were completely off. I tried using ethernet, but still got no connection whatsoever and couldn't access the interface. I then tried to do a reset through the button on the back. I held it down for thirty seconds, waited a couple of minutes, and nothing happened. The lights didn't flash or anything. Tried it again, but the reset button has just stopped working. I tried unpluging, etc, but nothing has worked. The lights aren't on, and the reset button doesn't work at all. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 15, 2021 Share Posted June 15, 2021 Welcome to the forum! Sorry to hear this, have you tried accessing the interface from an Incognito Window via 192.168.77.1 or https://dumaos/? If not, could you please open a command prompt (search cmd in Windows Start) and enter the command ipconfig then send over a screenshot of the output please? Is it just Wi-Fi connectivity that's stopped, are wired devices still able to access the internet? Link to comment Share on other sites More sharing options...
Rebo Posted June 15, 2021 Author Share Posted June 15, 2021 I tried both of your suggestions and neither of them worked. Wifi has stopped and wired devices also cant connect to the internet either. I also saw from other help forums to try a static ip. I entered that today but still no connection at all. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 15, 2021 Share Posted June 15, 2021 Was this screenshot captured after you'd already set the static IP? As it would appear you're getting the correct IP from the R2. Link to comment Share on other sites More sharing options...
Rebo Posted June 15, 2021 Author Share Posted June 15, 2021 This was after the static ip yes. Still get no internet connection from it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 15, 2021 Administrators Share Posted June 15, 2021 Are you able to access the interface while the static IP is set? Link to comment Share on other sites More sharing options...
Rebo Posted June 15, 2021 Author Share Posted June 15, 2021 No I am still unable to access the interface Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 15, 2021 Administrators Share Posted June 15, 2021 On the Ethernet Properties where you set the static IP, untick IPv6, apply, then try accessing the interface please. Link to comment Share on other sites More sharing options...
Rebo Posted June 15, 2021 Author Share Posted June 15, 2021 I unticked ipv6 but still cant access it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 15, 2021 Administrators Share Posted June 15, 2021 Please email [email protected] with a link to this topic and your order number and we can organize a replacement. Link to comment Share on other sites More sharing options...
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