qtStun Posted June 3, 2021 Share Posted June 3, 2021 Hi my netduma won’t connect to the internet tried resetting it and everything else and it still will not work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2021 Administrators Share Posted June 3, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. Have you accessed the Setup Wizard and completed it? You will need to do this before you are able to get internet. Link to comment Share on other sites More sharing options...
qtStun Posted June 3, 2021 Author Share Posted June 3, 2021 2 minutes ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue. Have you accessed the Setup Wizard and completed it? You will need to do this before you are able to get internet. Hi it will not let me access the setup wizard yesterday I rebooted the internet on the setup wizard and than it would not reboot so I unplugged it and it still wouldn’t work so I tried the full reset button on the back and it still wouldn’t work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2021 Administrators Share Posted June 3, 2021 What was the reason for rebooting while on the setup wizard and how did you manage to do it on the wizard? Unplug the router from power for 10 minutes, then plug in, wait 2 minutes then hold the reset button for 30 seconds, release, wait 2 minutes then try to access please. Link to comment Share on other sites More sharing options...
qtStun Posted June 3, 2021 Author Share Posted June 3, 2021 1 minute ago, Netduma Fraser said: What was the reason for rebooting while on the setup wizard and how did you manage to do it on the wizard? Unplug the router from power for 10 minutes, then plug in, wait 2 minutes then hold the reset button for 30 seconds, release, wait 2 minutes then try to access please. I rebooted it because it was being slow and I will try what you said right now Link to comment Share on other sites More sharing options...
qtStun Posted June 3, 2021 Author Share Posted June 3, 2021 19 minutes ago, Netduma Fraser said: What was the reason for rebooting while on the setup wizard and how did you manage to do it on the wizard? Unplug the router from power for 10 minutes, then plug in, wait 2 minutes then hold the reset button for 30 seconds, release, wait 2 minutes then try to access please. Hi I did it and it’s still not working it’s showing this Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2021 Administrators Share Posted June 3, 2021 Disconnect from the WiFi then try to access the interface as it's probably defaulting to the wireless network Link to comment Share on other sites More sharing options...
qtStun Posted June 3, 2021 Author Share Posted June 3, 2021 2 minutes ago, Netduma Fraser said: Disconnect from the WiFi then try to access the interface as it's probably defaulting to the wireless network I did and it still shows the same thing I can’t get to the DumaOS interface Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2021 Administrators Share Posted June 3, 2021 While connected via ethernet open command prompt on your PC and type ipconfig press enter then post the results here please Link to comment Share on other sites More sharing options...
qtStun Posted June 3, 2021 Author Share Posted June 3, 2021 54 minutes ago, Netduma Fraser said: While connected via ethernet open command prompt on your PC and type ipconfig press enter then post the results here please This is what it shows Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2021 Administrators Share Posted June 3, 2021 Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ IP 192.168.77.100 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 then see if you can access the interface please. Link to comment Share on other sites More sharing options...
qtStun Posted June 3, 2021 Author Share Posted June 3, 2021 24 minutes ago, Netduma Fraser said: Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ IP 192.168.77.100 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 then see if you can access the interface please. It won’t let me save the ip Link to comment Share on other sites More sharing options...
qtStun Posted June 3, 2021 Author Share Posted June 3, 2021 30 minutes ago, Netduma Fraser said: Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ IP 192.168.77.100 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 then see if you can access the interface please. Nvm it worked thanks Link to comment Share on other sites More sharing options...
qtStun Posted June 3, 2021 Author Share Posted June 3, 2021 37 minutes ago, Netduma Fraser said: Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ IP 192.168.77.100 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 then see if you can access the interface please. Now that I am in the interface how do I get the router to give me internet because it’s not saying that I have internet from it and it keeps saying rapp not loading Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2021 Administrators Share Posted June 3, 2021 Does the whole interface say Rapp not loading or do you have access to some pages? Does the System Information page give you a WAN IP or say disconnected? What is the modem/router the R2 is connected to? Link to comment Share on other sites More sharing options...
qtStun Posted June 3, 2021 Author Share Posted June 3, 2021 3 minutes ago, Netduma Fraser said: Does the whole interface say Rapp not loading or do you have access to some pages? Does the System Information page give you a WAN IP or say disconnected? What is the modem/router the R2 is connected to? The whole interface says rapp not loading and it’s connected to my isp Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2021 Administrators Share Posted June 3, 2021 Okay so just give the router a reboot - pull the power, wait 10 seconds, put it in, wait 2 minutes then see if it loads Link to comment Share on other sites More sharing options...
qtStun Posted June 3, 2021 Author Share Posted June 3, 2021 3 minutes ago, Netduma Fraser said: Okay so just give the router a reboot - pull the power, wait 10 seconds, put it in, wait 2 minutes then see if it loads I did that it’s still not working Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2021 Administrators Share Posted June 3, 2021 Email [email protected] with a link to this topic and your order number and we can arrange a replacement Link to comment Share on other sites More sharing options...
qtStun Posted June 3, 2021 Author Share Posted June 3, 2021 4 minutes ago, Netduma Fraser said: Email [email protected] with a link to this topic and your order number and we can arrange a replacement Ok I emailed them about how long will it take for them to issue a replacement? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2021 Administrators Share Posted June 3, 2021 56 minutes ago, qtStun said: Ok I emailed them about how long will it take for them to issue a replacement? They'll respond to you tomorrow and hopefully they'll be able to send out one the same day but due to time differences they may send on Monday Link to comment Share on other sites More sharing options...
qtStun Posted June 7, 2021 Author Share Posted June 7, 2021 On 6/3/2021 at 2:20 PM, Netduma Fraser said: They'll respond to you tomorrow and hopefully they'll be able to send out one the same day but due to time differences they may send on Monday Hi they have still not responded and my router is still not working so you know what’s going on? Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 8, 2021 Share Posted June 8, 2021 16 hours ago, qtStun said: Hi they have still not responded and my router is still not working so you know what’s going on? I'm not sure why we haven't received anything from you, I'll email you directly now. Link to comment Share on other sites More sharing options...
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