Drainer Posted May 31, 2021 Share Posted May 31, 2021 Hi, New user and new router here. I've gone through the setup without issue, everything worked as it should. However, I am not able to load the Geo Filter app, and in fact attempting to do so will crash Duma OS (at least within my Chrome window), make my router disconnect all devices, and then restart. I've seen elsewhere on the forum to try changing the Rapp restart attempt number to 5, and the DHCP lease time to 168, which I have done, but to no avail. Does anyone have any advice? Thanks. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 1, 2021 Share Posted June 1, 2021 Welcome to the forum! That's certainly a new one, are you getting any error messages from Geo-filter when this occurs or does it just lock up and crash? Are you connected to your R2 via wired or wireless? Link to comment Share on other sites More sharing options...
Drainer Posted June 1, 2021 Author Share Posted June 1, 2021 So, I just get a loading symbol going on for ages, until eventually it presents me with this (I've had to type it out as I can't upload screenshots for some reason): Unable to load: http://192.168.77.1/apps/com.netdumasoftware.geofilter/desktop/devices.js?v=3.0.205&lang=English&them=default&themeVersion=1.0 But this message isn't displayed until the router has already rebooted itself and I'm disconnected from it, so I think this is just whatever part of the DumaOS page that gets cached by Chrome throwing that up, not the router itself. I'm connected by Wi-Fi through Chrome on desktop, however the initial setup was done wired, again through Chrome desktop. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 1, 2021 Administrators Share Posted June 1, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. Could you try loading it using the Microsoft Edge browser please and see if it works correctly? Link to comment Share on other sites More sharing options...
Drainer Posted June 1, 2021 Author Share Posted June 1, 2021 I've tried it on Edge and the exact same issue unfortunately. If it changes anything, I'm on firmware 3.0.205 Link to comment Share on other sites More sharing options...
Drainer Posted June 1, 2021 Author Share Posted June 1, 2021 I've looked at the log and if I'm not wrong I think it contains the point where the router is crashing? I can paste it here if need be. To add, Ping Heatmap is presenting the exact same issue as well. Everything else works fine however, just seems as if it's the two specifically game-related rapps that don't like loading. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 2, 2021 Share Posted June 2, 2021 10 hours ago, Drainer said: I've looked at the log and if I'm not wrong I think it contains the point where the router is crashing? I can paste it here if need be. To add, Ping Heatmap is presenting the exact same issue as well. Everything else works fine however, just seems as if it's the two specifically game-related rapps that don't like loading. OK yeah if you could attach the log we can take a look and let you know if that's the case. Link to comment Share on other sites More sharing options...
Drainer Posted June 2, 2021 Author Share Posted June 2, 2021 9 hours ago, Netduma Liam said: OK yeah if you could attach the log we can take a look and let you know if that's the case. Please see the attached log from yesterday evening/early this morning(in Word, let me know if you need it in another format). Log.docx Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 2, 2021 Administrators Share Posted June 2, 2021 I can't see anything relating to a crash specifically. Try this please, unplug the router from power for 10 minutes, plug it in, then wait 2 minutes before you manually connect any devices or access the interface. Then try loading each page on the interface once and see if they work please Link to comment Share on other sites More sharing options...
Drainer Posted June 3, 2021 Author Share Posted June 3, 2021 3 hours ago, Netduma Fraser said: I can't see anything relating to a crash specifically. Try this please, unplug the router from power for 10 minutes, plug it in, then wait 2 minutes before you manually connect any devices or access the interface. Then try loading each page on the interface once and see if they work please Still no dice unfortunately. Have followed the instructions but still presenting the issue, I’ve tried in both Chrome and Edge, with and without Incognito on. Is it possible to downgrade the firmware or is it one way? Mine is on the latest, so I was thinking I might try the previous one, unless you guys have any other troubleshooting steps to try. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2021 Administrators Share Posted June 3, 2021 Yes you can downgrade it, I'd suggest first trying to re-upgrade to the same version just in case there was some sort of corruption when it was flashed by us and then if that doesn't work you can try downgrading. After the upgrade/downgrade I would recommend factory resetting from the interface, if there was corruption then that should erase any elements of it Link to comment Share on other sites More sharing options...
Drainer Posted June 3, 2021 Author Share Posted June 3, 2021 7 hours ago, Netduma Fraser said: Yes you can downgrade it, I'd suggest first trying to re-upgrade to the same version just in case there was some sort of corruption when it was flashed by us and then if that doesn't work you can try downgrading. After the upgrade/downgrade I would recommend factory resetting from the interface, if there was corruption then that should erase any elements of it Reloading the firmware with the same version worked; we're in! 😄 Thanks to everyone who offered suggestions. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2021 Administrators Share Posted June 3, 2021 Great to hear that, thanks for the update! As it's resolved I'll close the topic, feel free to open another if needed and we'll be happy to help! Link to comment Share on other sites More sharing options...
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