Ben Bernacci Posted May 20, 2021 Share Posted May 20, 2021 Hello. I also have the same exact issue. I was surfing the forums last night to see what I could do to resolve the issue. I attempted the reset multiple times last night by holding the reset button for 30 seconds and waited 10 minutes at a time only for it to not reboot. I left unplugged overnight as suggested and it is still having the same issues. I changed the ethernet cable out and nothing changed. I still can not access the interface at this time. Last night I was just watching tv and suddenly it went out. I have been having issues with it, where it would go out every once in a while. Recently it has been going out daily but I was under the impression that it was normal because of all the great things the router does compared to others. The only thing I did not try was the ipconfig as I do not have a pc atm. Please help. 6 minutes ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having these issues. It would be best if you could make a new topic so we could focus on you and your issue there. What devices do you have available that we could possibly use to access the interface? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 20, 2021 Administrators Share Posted May 20, 2021 Thanks for making a new topic, what devices do you have available that we could possibly use to access the interface? Link to comment Share on other sites More sharing options...
Ben Bernacci Posted May 20, 2021 Author Share Posted May 20, 2021 I have a relative coming over in a few with a pc but currently I have a mac and android device Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 20, 2021 Administrators Share Posted May 20, 2021 Okay great, a MAC is absolutely fine, we can work with that! While the MAC is connected to the R2, open terminal, type ifconfig press enter and post the results here please. Link to comment Share on other sites More sharing options...
Ben Bernacci Posted May 20, 2021 Author Share Posted May 20, 2021 33 minutes ago, Netduma Fraser said: Okay great, a MAC is absolutely fine, we can work with that! While the MAC is connected to the R2, open terminal, type ifconfig press enter and post the results here please. My mac doesn't have ethernet, but I have a pc now that does, so I will run command through there Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 20, 2021 Administrators Share Posted May 20, 2021 Does the R2 WiFi not appear as joinable? Okay it's ipconfig for PC, let us know what the results are, how long will you have access to the PC? Link to comment Share on other sites More sharing options...
Ben Bernacci Posted May 20, 2021 Author Share Posted May 20, 2021 Now what do I do? The wifi does not appear as joinable. Both lights for the 2.4ghz and 5 ghz wont stay on. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 20, 2021 Administrators Share Posted May 20, 2021 Okay that's interesting, that's connected direct to the R2? What happens if you try to access 192.168.254.254 in your web browser? Link to comment Share on other sites More sharing options...
Ben Bernacci Posted May 20, 2021 Author Share Posted May 20, 2021 It connects to my modem's interface. And yes, that is with it directly connected to the R2 with wifi turned off on the pc. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 20, 2021 Administrators Share Posted May 20, 2021 It's acting like a switch so set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ IP 192.168.77.100 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 then see if you can access the interface please. Link to comment Share on other sites More sharing options...
Ben Bernacci Posted May 20, 2021 Author Share Posted May 20, 2021 Wont connect 😕 Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 21, 2021 Share Posted May 21, 2021 OK, thank you for troubleshooting this with us. I believe in this case we're going to need to issue you with a replacement R2, could you please send an email over to [email protected] with your original order number a link to this thread? Link to comment Share on other sites More sharing options...
Ben Bernacci Posted May 21, 2021 Author Share Posted May 21, 2021 Just sent it. Is there anything else I need to do? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 21, 2021 Administrators Share Posted May 21, 2021 23 minutes ago, Ben Bernacci said: Just sent it. Is there anything else I need to do? They will respond to you on Monday with next steps Link to comment Share on other sites More sharing options...
Ben Bernacci Posted May 21, 2021 Author Share Posted May 21, 2021 Ok. I'll keep an eye out. Thanks Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Ben Bernacci Posted June 1, 2021 Author Share Posted June 1, 2021 On 5/21/2021 at 10:22 AM, Netduma Fraser said: They will respond to you on Monday with next steps I finally got my replacement set up. There was no return label, so how do I send you guys the defective unit? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 1, 2021 Administrators Share Posted June 1, 2021 55 minutes ago, Ben Bernacci said: I finally got my replacement set up. There was no return label, so how do I send you guys the defective unit? You will need to email us and they'll be able to tell you what you need to do Link to comment Share on other sites More sharing options...
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