Valvaris Posted May 12, 2021 Share Posted May 12, 2021 Hello NetDuma-Team, my router just crashed out of the blue and since the log is not persistent I can not reconstruct the issue. I know nothing is perfect but that is strange that the router just crashed. Is there a way to have Persistent Logs? Like this even after a reboot it is possible to see what happened before it crashed. Got an idea why there is no Adbocker on the Netgear XR1000 and it is because of the Netgear Armor Service that acts as a DNS Server for the internal Network with un-transparent blocklists... DNS Chain: PC ----> Netgear Armor(XR1000) ----> Uplink DNS (Cloudflare) As an idea for people that do not want to use that Service a switch to the DumaOS V3 Adblocker would be awesome. ;) Sincerely Val. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 12, 2021 Administrators Share Posted May 12, 2021 No it's not possible to have the logs persist after a reboot unfortunately. By crash do you mean the whole internet dropped and didn't re-establish itself? It's possible more features could be included in future but it's not currently planned. Link to comment Share on other sites More sharing options...
Valvaris Posted May 12, 2021 Author Share Posted May 12, 2021 With Crash I truly mean the device was unresponsive. Ping to Router was possible but http / https and iOS Application could not connect to Web-Interface of the router. (192.168.1.x) Checked IPs and ISP Modem - ISP Modem was in Sync and delivered an IP to WAN Interface of Router - So the issue is truly that the router just stopped functioning by itself. Best regards Val. Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 13, 2021 Share Posted May 13, 2021 11 hours ago, Valvaris said: With Crash I truly mean the device was unresponsive. Ping to Router was possible but http / https and iOS Application could not connect to Web-Interface of the router. (192.168.1.x) Checked IPs and ISP Modem - ISP Modem was in Sync and delivered an IP to WAN Interface of Router - So the issue is truly that the router just stopped functioning by itself. Best regards Val. Presumably you needed to reboot the router to get it back up again? Has the issue occured since? Could you give us an idea of the devices connected to the XR and your rough physical setup? How many devices are we talking approximately and how many devices are relying on DHCP for an IP? Link to comment Share on other sites More sharing options...
Valvaris Posted May 13, 2021 Author Share Posted May 13, 2021 Hello Liam, yes after a restart all is back but had issues first with the 5Ghz Antenna and LED Settings had to save them again to have it active. Device List DHCP on all but Devices have reserved leases in Settings via MAC address LAN1 Interface -> Laptop LAN2 Interface -> Sophos RED Appliance LAN3 Interface -> Phillips Hub 5Ghz WiFi Device 1 -> iPhone 1 Device 2 -> iPhone 2 Device 3 -> Amazon Show Issue did happen till now again... lets see... Best regards Val. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 13, 2021 Administrators Share Posted May 13, 2021 Did anything happen on your network roughly when the crash happened? Is the router connected directly to a wall outlet or an extender? Link to comment Share on other sites More sharing options...
Valvaris Posted May 14, 2021 Author Share Posted May 14, 2021 Hello @Netduma Fraser, the router is connected to a connector strip with surge protection -> DIGITUS: DIGITUS - Produkte <- English Product Site. What was in use at the given time - Almost like every day: Work Laptop connected via LAN to Sophos RED that is connected to the Router XR1000 Work Laptop connected at the same time to WiFi 5G to internal LAN Work Laptop workload: Business Applications over Sophos RED Site to Site VPN Tunnel / Split Tunnel for HTTP and HTTPs requests. RDP Connection to Private Laptop. Private Laptop connected via LAN to XR1000 doing Streaming (Youtube / Netflix and light browsing) also connected via RDP to Work Laptop. Amazon Show is always on but nothing I can do about that but was not activly doing stuff at the time. 2x iPhone connected to WiFi but no activity at the given time - Maybe App-Updates. Hope this helps... Best regards Val. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 14, 2021 Administrators Share Posted May 14, 2021 Thanks for that, are you using Armor? Could you disable it if so and also disable QoS fully from the Congestion Control and see if the same issues occur please? Link to comment Share on other sites More sharing options...
Valvaris Posted May 14, 2021 Author Share Posted May 14, 2021 Hello @Netduma Fraser I disabled QoS Congestion and Netgear Armor. I report back if something happens or if nothing happens. Best regards Val. Link to comment Share on other sites More sharing options...
Valvaris Posted May 16, 2021 Author Share Posted May 16, 2021 Happened again... this time with much less workload. -.- Maybe I am unlucky and got a faulty device. Rebuild my Network with a OPNsense Appliance and Ubiquity AP at least everything is working again. Since the logs are not persistent I can not see what the last action was on the device! Or at least a Debug Mode with much more granular logs on device behavior for better troubleshooting. Sending the Netgear XR1000 back to Amazon. Thank you for your help NetDuma-Team Sincerely Val. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 16, 2021 Administrators Share Posted May 16, 2021 There is more we can do but I appreciate you may not want to troubleshoot further. If you do let us know and we'll be happy to help. We do hope you'll consider a DumaOS powered router again in the future. Link to comment Share on other sites More sharing options...
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