BCM425 Posted May 8, 2021 Share Posted May 8, 2021 Hello All, Looking for help connecting my R2 to an Xfinity Gateway (router/modem). I have been unable to receive an ethernet connection, and wifi states connected but no internet. My R2 shows a red indicator light for both WIFI bands, but not for ethernet. I am connected via WALL>Router/modem > R2 > PC. My router/modem is connected via the blue internet port, and my PC is linked to the router via port 1 on the ethernet. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 8, 2021 Administrators Share Posted May 8, 2021 Hey, welcome to the forum! Have you gone through the setup wizard on the R2 yet? If not you will need to do that before you will receive internet Link to comment Share on other sites More sharing options...
BCM425 Posted May 8, 2021 Author Share Posted May 8, 2021 Yes, I followed other forum advice and attempted to complete the wizard via wan connection. No success. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 8, 2021 Administrators Share Posted May 8, 2021 What is the gateway model you're using? Have you completed the wizard or are you stuck at the no internet page? Chose the option to setup manually then skip and complete the rest of the wizard. Then go to Settings > WAN > DHCP and click apply. See if you have internet, if not can you tell me what it says for WAN IP on the System Information page please Link to comment Share on other sites More sharing options...
BCM425 Posted May 8, 2021 Author Share Posted May 8, 2021 It is an Arris, Model name TG4482A. Yes I completed the wizard. When I got to my Settings> WAN DHCP is already selected/active. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 8, 2021 Administrators Share Posted May 8, 2021 If you apply it again it may kick start the internet. Do you have a WAN IP in System Information? Does the Arris show the R2 as a connected device? Link to comment Share on other sites More sharing options...
BCM425 Posted May 8, 2021 Author Share Posted May 8, 2021 Ok i will have to give this an attempt tomorrow most likely. I will let you know the result and provide what info i can on the WAN IP. The Arris does not show the R2 as a connected device. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 9, 2021 Administrators Share Posted May 9, 2021 Keep us posted! Also try using a different ethernet cable connecting the R2 to the modem and see if it works as well Link to comment Share on other sites More sharing options...
BCM425 Posted May 10, 2021 Author Share Posted May 10, 2021 Hello attached is an image of the WAN IP. Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 11, 2021 Share Posted May 11, 2021 The R2 is receiving an IP from the Arris so that's good, was this after changing the cable? Is the Arris now seeing the R2 as a connected device? It will likely show as 'dumaos'. Link to comment Share on other sites More sharing options...
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