Net Duma R2 - Connecting to an Xfinity Gateway

[BCM425]

Hello All, 

Looking for help connecting my R2 to an Xfinity Gateway (router/modem). I have been unable to receive an ethernet connection, and wifi states connected but no internet. My R2 shows a red indicator light for both WIFI bands, but not for ethernet. 

I am connected via  WALL>Router/modem > R2 > PC.

My router/modem is connected via the blue internet port, and my PC is linked to the router via port 1 on the ethernet. 

[Netduma Fraser]

Hey, welcome to the forum!

Have you gone through the setup wizard on the R2 yet? If not you will need to do that before you will receive internet

[BCM425]

Yes, I followed other forum advice and attempted to complete the wizard via wan connection. No success. 

[Netduma Fraser]

What is the gateway model you're using? Have you completed the wizard or are you stuck at the no internet page? Chose the option to setup manually then skip and complete the rest of the wizard. Then go to Settings > WAN > DHCP and click apply. See if you have internet, if not can you tell me what it says for WAN IP on the System Information page please

[BCM425]

It is an Arris, Model name TG4482A. Yes I completed the wizard. When I got to my Settings> WAN DHCP is already selected/active. 

[Netduma Fraser]

If you apply it again it may kick start the internet. Do you have a WAN IP in System Information? Does the Arris show the R2 as a connected device?

[BCM425]

Ok i will have to give this an attempt tomorrow most likely. I will let you know the result and provide what info i can on the WAN IP. 

The Arris does not show the R2 as a connected device. 

[Netduma Fraser]

Keep us posted! Also try using a different ethernet cable connecting the R2 to the modem and see if it works as well

[BCM425]

Hello attached is an image of the WAN IP.

[Netduma Liam]

The R2 is receiving an IP from the Arris so that's good, was this after changing the cable? Is the Arris now seeing the R2 as a connected device? It will likely show as 'dumaos'.