Desjarlais Posted May 7, 2021 Share Posted May 7, 2021 Hey. I’m having trouble getting into my router, I have the netduma r2. I keep getting a error saying “this rapp is not loaded yet, please try again in a minute.” I reset my router, rebooted, disabled ad block on chrome, I cleared history and cashe, cookies. Even tried Microsoft edge. No luck Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 7, 2021 Share Posted May 7, 2021 Welcome to the forum! Does this prevent you from accessing the interface completely? If you reboot the router are you then able to access the interface before the error occurs again? Link to comment Share on other sites More sharing options...
Desjarlais Posted May 7, 2021 Author Share Posted May 7, 2021 I tried that lastnight, still didn’t let me get on. ill be trying again in abit. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 7, 2021 Administrators Share Posted May 7, 2021 Unplug the router from power for 10 minutes, plug it in, wait 2 minutes then try, can you access then? Link to comment Share on other sites More sharing options...
Desjarlais Posted May 7, 2021 Author Share Posted May 7, 2021 Trying it right now, I even unplugged my modem, I have starlink internet. Link to comment Share on other sites More sharing options...
Desjarlais Posted May 7, 2021 Author Share Posted May 7, 2021 Didn’t work. Still getting that message. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 7, 2021 Administrators Share Posted May 7, 2021 When did this first start to occur? Was it after upgrading, changing a setting etc? Link to comment Share on other sites More sharing options...
Desjarlais Posted May 7, 2021 Author Share Posted May 7, 2021 I’m not sure I just set it up before when I got it and left it as is. Didn’t wanna touch anything. What is that right way to factory reset the r2? I tried the 30-30-30 second method don’t think that worked, but a friend is coming over to help. Link to comment Share on other sites More sharing options...
Desjarlais Posted May 8, 2021 Author Share Posted May 8, 2021 No luck with anything, pretty much tried it all. Factory resets, unplugging the power, clearing all the browsing data. My friend is better at that kind of stuff and he couldn’t get it either. He told me the same thing happen to him cause he has the same router and that netduma sent him a new r2 router. Link to comment Share on other sites More sharing options...
Desjarlais Posted May 8, 2021 Author Share Posted May 8, 2021 This is always coming up Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 8, 2021 Administrators Share Posted May 8, 2021 Don't do the 30-30-30 method as that can damage the router. Hold the reset button for 30 seconds, release, wait 2 minutes then attempt access please. Link to comment Share on other sites More sharing options...
Desjarlais Posted May 8, 2021 Author Share Posted May 8, 2021 Ok.. yeah we did a like 4 or 5 factory resets yesterday, and we still got that error message. Wasted a lot of time trying to get it to work. Idk what to do about it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 8, 2021 Administrators Share Posted May 8, 2021 Email [email protected] with a link to this topic and your order number and we can organize a replacement for you Link to comment Share on other sites More sharing options...
Desjarlais Posted May 8, 2021 Author Share Posted May 8, 2021 Sent info Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Desjarlais Posted May 13, 2021 Author Share Posted May 13, 2021 Quick question how long do I usually have to wait for a response from netduma. I been waiting for a email Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 13, 2021 Administrators Share Posted May 13, 2021 8 hours ago, Desjarlais said: Quick question how long do I usually have to wait for a response from netduma. I been waiting for a email You should have received one by now, did you email using the email associated with your forum account? I'll chase the team Link to comment Share on other sites More sharing options...
bru_05 Posted May 13, 2021 Share Posted May 13, 2021 I'm having the exact same issue. Started a couple days ago. No updates were installed. I just sat down to play some games and tried to turn my geo-filter on and it wouldn't load into the page. I closed the browser and tried to login again and got the 'Internal Server Error'. Edit: The internal server error is from the mobile app. The same 'Rapp is not loaded' is from the web browser. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 13, 2021 Administrators Share Posted May 13, 2021 33 minutes ago, [email protected] said: I'm having the exact same issue. Started a couple days ago. No updates were installed. I just sat down to play some games and tried to turn my geo-filter on and it wouldn't load into the page. I closed the browser and tried to login again and got the 'Internal Server Error'. Edit: The internal server error is from the mobile app. The same 'Rapp is not loaded' is from the web browser. Hey, welcome to the forum! Are you able to access the interface and have it load properly if you use the Microsoft Edge browser? Link to comment Share on other sites More sharing options...
Desjarlais Posted May 13, 2021 Author Share Posted May 13, 2021 8 hours ago, Netduma Fraser said: You should have received one by now, did you email using the email associated with your forum account? I'll chase the team the account I’m on now is linked to Facebook. No, it’s a different email account I used to email netduma. Gmail account Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 13, 2021 Administrators Share Posted May 13, 2021 31 minutes ago, Desjarlais said: the account I’m on now is linked to Facebook. No, it’s a different email account I used to email netduma. Gmail account If you post it here or PM me with it and post back once you've done it I can chase the team Link to comment Share on other sites More sharing options...
Desjarlais Posted May 13, 2021 Author Share Posted May 13, 2021 28 minutes ago, Netduma Fraser said: If you post it here or PM me with it and post back once you've done it I can chase the team Pm with a gmail account name was sent Netduma Fraser 1 Link to comment Share on other sites More sharing options...
bru_05 Posted May 14, 2021 Share Posted May 14, 2021 4 hours ago, Netduma Fraser said: Hey, welcome to the forum! Are you able to access the interface and have it load properly if you use the Microsoft Edge browser? No I'm not. Same error on Edge. Edit: I also tried Opera, Safari, and Mozilla without success. Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 14, 2021 Share Posted May 14, 2021 8 hours ago, bru_05 said: No I'm not. Same error on Edge. Edit: I also tried Opera, Safari, and Mozilla without success. Thanks for confirming. Does power cycling the router restore functionality temporarily or does the same error always occur immediately? Link to comment Share on other sites More sharing options...
bru_05 Posted May 14, 2021 Share Posted May 14, 2021 5 hours ago, Netduma Liam said: Thanks for confirming. Does power cycling the router restore functionality temporarily or does the same error always occur immediately? I haven't been able to get it back up by power cycling or a full reset. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 14, 2021 Administrators Share Posted May 14, 2021 10 minutes ago, bru_05 said: I haven't been able to get it back up by power cycling or a full reset. Press F12 on the page, on the window that appears go to network, click the box to disable cache, right click the browser refresh button and select empty cache and hard reload, does that work? Link to comment Share on other sites More sharing options...
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