Aldex Posted May 5, 2021 Posted May 5, 2021 My MacBook Pro has no internet when connected to the R2. Not sure what caused this. My PlayStation 5 is connected via LAN cable to the R2 and everything was working as intended. I did a hard reset via the button on the back of the router, had my MacBook forget the connection and tried everything from scratch. The router password on the bottom is incorrect so I once again used the method of adding one digit which gave me the correct password. It connected, but still no internet. I barely even used the Wi-Fi on the Netduma R2, just when I had to change some settings. All other devices are connected to the ISP router. I can't access the settings and the ones that were active for Black ops Cold War are now gone. The internet is working perfectly on my MacBook when connected to the ISP router. The R2 had internet access before the hard reset since it was working with my PS5, but it would always be stuck with those settings since I could't access the dumaos/ site, so I had to do a hard reset. Unfortunately, no luck so far.
Netduma Liam Posted May 5, 2021 Posted May 5, 2021 Sorry to hear this! Are you currently able to access the interface by going to 192.168.77.1 in your browser? If possible, I'd suggest trying this from an incognito window. If so, is the R2 getting a WAN IP? You can check this by going to System Information, the WAN IP will be listed under Network Status.
Aldex Posted May 5, 2021 Author Posted May 5, 2021 This is exactly the problem. I can’t access 192.168.77.1 or dumaos/ When connected via Wi-Fi it always says that there is no internet connection.
Martin D Posted May 5, 2021 Posted May 5, 2021 I have the same problem , unable to connect via WIFI or cable , tried to restart 10 times. please change my router ASAP. Thank you.
Aldex Posted May 5, 2021 Author Posted May 5, 2021 I figured it out! Not to long ago I was having trouble with internet load speeds. It turned out that the DNS wasn't good anymore, so I switched to a different one which works flawlessly, but I also put in a static IP address for my MacBook. Since the IP on the NetdumaR2 is 192.168.77.x it couldn't get internet connection on my MacBook. I switched back to a dynamic IP address and everything is working now. Thank you for your help, you can mark the topic as solved.
Netduma Liam Posted May 5, 2021 Posted May 5, 2021 1 hour ago, Martin D said: I have the same problem , unable to connect via WIFI or cable , tried to restart 10 times. please change my router ASAP. Thank you. Sorry to hear this! Are you able to access the interface via 192.168.77.1 or https://dumaos/? If not, what are you seeing when you try to do this? 1 hour ago, Aldex said: I figured it out! Not to long ago I was having trouble with internet load speeds. It turned out that the DNS wasn't good anymore, so I switched to a different one which works flawlessly, but I also put in a static IP address for my MacBook. Since the IP on the NetdumaR2 is 192.168.77.x it couldn't get internet connection on my MacBook. I switched back to a dynamic IP address and everything is working now. Thank you for your help, you can mark the topic as solved. Great work! Let us know if you need anything else
Martin D Posted May 5, 2021 Posted May 5, 2021 29 minutes ago, Netduma Liam said: Sorry to hear this! Are you able to access the interface via 192.168.77.1 or https://dumaos/? If not, what are you seeing when you try to do this? Great work! Let us know if you need anything else wifi does not work at all, via cable I can not access interface via 192.168.77.1 or https://dumaos/
Administrators Netduma Fraser Posted May 5, 2021 Administrators Posted May 5, 2021 33 minutes ago, Martin D said: wifi does not work at all, via cable I can not access interface via 192.168.77.1 or https://dumaos/ Open Command Prompt on the PC, type ipconfig then press enter and post the results here please.
Martin D Posted May 5, 2021 Posted May 5, 2021 4 hours ago, Netduma Fraser said: Open Command Prompt on the PC, type ipconfig then press enter and post the results here please.
Administrators Netduma Fraser Posted May 5, 2021 Administrators Posted May 5, 2021 Set a static IP on the WiFi using these details and this guide: https://www.macinstruct.com/tutorials/how-to-set-a-static-ip-address-on-a-mac/ IPv4 Address 192.168.77.100 Subnet Mask 255.255.255.0 Router 192.168.77.1 then try accessing the router interface please
Martin D Posted May 5, 2021 Posted May 5, 2021 18 minutes ago, Netduma Fraser said: Set a static IP on the WiFi using these details and this guide: https://www.macinstruct.com/tutorials/how-to-set-a-static-ip-address-on-a-mac/ IPv4 Address 192.168.77.100 Subnet Mask 255.255.255.0 Router 192.168.77.1 then try accessing the router interface please my router does not show any WIFI connection , how can I set a static IP , if I can not acces my router menu + wifi does not work
Administrators Netduma Fraser Posted May 5, 2021 Administrators Posted May 5, 2021 45 minutes ago, Martin D said: my router does not show any WIFI connection , how can I set a static IP , if I can not acces my router menu + wifi does not work You mentioned you were able to connect a device via ethernet to the router so you can set the static IP for the ethernet adapter and try to access
Martin D Posted May 5, 2021 Posted May 5, 2021 10 minutes ago, Netduma Fraser said: You mentioned you were able to connect a device via ethernet to the router so you can set the static IP for the ethernet adapter and try to access
Martin D Posted May 5, 2021 Posted May 5, 2021 this is not the first time I have this problem , and I am getting really nervous from this fact, sorry but it is really annoying
Aldex Posted May 5, 2021 Author Posted May 5, 2021 Martin, just a quick question. Are you sure that the provided Wi-Fi password on the Netduma actually works? Sometimes, the password below the router is wrong. The way to get the correct password is to seperate the number into five sections with three digits and add one to all sections except the fourth one. For example 012 345 678 910 111 - Say this is written on your router. The real password could be - 013 346 679 910 112
Martin D Posted May 5, 2021 Posted May 5, 2021 3 minutes ago, Aldex said: Martin, just a quick question. Are you sure that the provided Wi-Fi password on the Netduma actually works? Sometimes, the password below the router is wrong. The way to get the correct password is to seperate the number into five sections with three digits and add one to all sections except the fourth one. For example 012 345 678 910 111 - Say this is written on your router. The real password could be - 013 346 679 910 112 Aldex Hi , I can not get in router menu , not via WIFI not via Cable , that is my problem.
Administrators Netduma Fraser Posted May 5, 2021 Administrators Posted May 5, 2021 56 minutes ago, Martin D said: Set the DNS as 192.168.77.1 instead please and try again
Martin D Posted May 6, 2021 Posted May 6, 2021 10 hours ago, Netduma Fraser said: Set the DNS as 192.168.77.1 instead please and try again did not help
Martin D Posted May 6, 2021 Posted May 6, 2021 Fraser I want my money back or new router , now please , there is no more space from my side to to chatting about not working device.
Aldex Posted May 6, 2021 Author Posted May 6, 2021 A good way to test if the problem is with the router itself is to try and connect it to a different computer. Do you have any other computers that you could try and use?
Netduma Liam Posted May 6, 2021 Posted May 6, 2021 3 hours ago, Martin D said: I have 4 laptops, tried 3 of them... Could you please email [email protected] with your order number and a link to this thread and we can organise a replacement for you.
Martin D Posted May 6, 2021 Posted May 6, 2021 2 hours ago, Netduma Liam said: Could you please email [email protected] with your order number and a link to this thread and we can organise a replacement for you. I have sent you an email, waiting for your answer.
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