Lewisprotips Posted May 4, 2021 Posted May 4, 2021 R-app is not loaded. Just done latest firmware any ideas?
Administrators Netduma Fraser Posted May 4, 2021 Administrators Posted May 4, 2021 What router are you using the XR500? What firmware version did you upgrade to? We always recommend a factory reset after an upgrade for a fresh installation, either way if you reboot the router from the interface it should resolve that.
Lewisprotips Posted May 4, 2021 Author Posted May 4, 2021 I've updated to v2.3.2.114 Done the reboot and still nothing.
Administrators Netduma Fraser Posted May 4, 2021 Administrators Posted May 4, 2021 Did you factory reset after the install?
Lewisprotips Posted May 4, 2021 Author Posted May 4, 2021 Done factory reset. Now need to put all my isp etc in again. For a premium router the software is shocking. Never mind the poor WiFi connection.
Administrators Netduma Fraser Posted May 4, 2021 Administrators Posted May 4, 2021 Factory reset is recommended across all routers after installing new firmware as it removes old low level code from the previous version that could cause issues. What is the issue you're having with WiFi?
Lewisprotips Posted May 4, 2021 Author Posted May 4, 2021 Doing the reset and now doing a connection to it snd its been checking for Internet connection for 15 mins.
Lewisprotips Posted May 4, 2021 Author Posted May 4, 2021 Finally set up on the latest os and you cant even draw the polygons anymore 😂😂 2 hours of my life i won't get back
Administrators Netduma Fraser Posted May 4, 2021 Administrators Posted May 4, 2021 I assume you installed the .114 that wasn't the beta which is why you don't have access to those features. The beta versions always have to be installed manually, the latest can be found here: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/New-Firmware-v2-3-2-120-XR500/td-p/2071196
Lewisprotips Posted May 4, 2021 Author Posted May 4, 2021 What a nightmare. I've now connected my mesh system to the router and set it up. Yet nothing works connected to it.
Administrators Netduma Fraser Posted May 4, 2021 Administrators Posted May 4, 2021 As in they don't get internet or can't be added to the Geo-Filter etc? Does the mesh show up as connected on the R2 interface?
Lewisprotips Posted May 4, 2021 Author Posted May 4, 2021 Yes mesh is showing up and my other devices are connecting to it. The connection is there. On a speed test the ping is 85 and 250mbs but it takes along time to get it actually connected. However it isnt showing on network montior
Lewisprotips Posted May 4, 2021 Author Posted May 4, 2021 Most of the time when I try connection test it fails as well. I've just tried my sons PC connected to the mesh system and games don't work but work fine on the WiFi.
Administrators Netduma Fraser Posted May 4, 2021 Administrators Posted May 4, 2021 What is the mesh system you're using exactly?
Lewisprotips Posted May 4, 2021 Author Posted May 4, 2021 Its a deco. Worked OK before factory resetting the duma.
Administrators Netduma Fraser Posted May 4, 2021 Administrators Posted May 4, 2021 Could you try disabling QoS fully from the Congestion Control and see if you notice a difference at all?
Lewisprotips Posted May 4, 2021 Author Posted May 4, 2021 I have it on never. How do I go about disabling it fully.
Netduma Liam Posted May 5, 2021 Posted May 5, 2021 11 hours ago, Lewisprotips said: I have it on never. How do I go about disabling it fully. Click the three-line menu in Congestion Control and tick the 'Disable QoS' box.
Lewisprotips Posted May 5, 2021 Author Posted May 5, 2021 Disabling it seems to have done the the trick
Administrators Netduma Fraser Posted May 5, 2021 Administrators Posted May 5, 2021 Could you now re-enable it and see if it still occurs?
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