cyberpunk-bg Posted April 26, 2021 Share Posted April 26, 2021 today recieve my netduma r2 and when i load geo-filter i see msg uncaught exception: undefined Error: This Rapp is not loaded yet, please try again in a minute. Error: The operation is taking longer than expected. Please briefly wait before using this Rapp. i try to reset the routher i follow the step but the same results i can not open the geofilter also pingheatmap,hybrid-vpn,divece maneger the same results have when i try to use IOS app i conect to wife network with my iphone but geofilter always show me error windows 10 mozilla no antivirus program Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 27, 2021 Share Posted April 27, 2021 Welcome to the forum! Sorry to hear this, how did you reset the router? As you still have access to the interface it may be best to do it through here by going to the three-dot interface in the top right. Link to comment Share on other sites More sharing options...
cyberpunk-bg Posted April 27, 2021 Author Share Posted April 27, 2021 I google it the error and i see in this forum that other users have this problem and i reset my router folowing the steps. I reset with reset on back on the router. I have access to the interface and will try this Link to comment Share on other sites More sharing options...
cyberpunk-bg Posted April 27, 2021 Author Share Posted April 27, 2021 I reset in 3 dots menu and i have the same results i can not open the geofilter and other! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 27, 2021 Administrators Share Posted April 27, 2021 Hey, welcome to the forum! Sorry to hear you're having these issues, when did they first occur? After changing settings, reboot, upgrade etc? Can you provide a full screenshot showing what you're seeing please? What firmware version are you using? Link to comment Share on other sites More sharing options...
cyberpunk-bg Posted April 29, 2021 Author Share Posted April 29, 2021 https://youtu.be/3aTym9LgeUs also drop conection when I play ! Link to comment Share on other sites More sharing options...
cyberpunk-bg Posted April 29, 2021 Author Share Posted April 29, 2021 I do you check the router before to send to customer because I can not understand why this not work properly ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 29, 2021 Administrators Share Posted April 29, 2021 I see you have enabled the Hybrid VPN feature, what VPN provider are you using? Can you do a factory reset please and not use HybridVPN and see if there is a difference? Link to comment Share on other sites More sharing options...
cyberpunk-bg Posted April 30, 2021 Author Share Posted April 30, 2021 Yes can and is the same no make different Link to comment Share on other sites More sharing options...
cyberpunk-bg Posted April 30, 2021 Author Share Posted April 30, 2021 Express vpn and without using hybrid vpn make the same Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 30, 2021 Share Posted April 30, 2021 Thank you for trying this, could you please try re-installing the most recent firmware? To do, download the firmware from here https://www.dropbox.com/s/49gt1wxva9rxame/DumaOS-R2-3.0.205.sig?dl=0 and in your interface, click the three dot menu then update. After the installation, please factory reset again just to be safe. Link to comment Share on other sites More sharing options...
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