netduma r2 stop working after mounth and a half

[edgardo suastegui]

id been using it for over a mounth but couple days ago stop working with no reason, id reset it but nothing and dont even appers in the wifi list  or cable . id try pretty much everything the 

[Netduma Liam]

Welcome to the forum!

Sorry to hear this, are any lights still flashing on the router?

How did you perform the reset? I'd suggest holding the reset pin on the back of the router for at least thirty seconds, then leave it for a few minutes.

[edgardo suastegui]

I did it like that and the Ethernet led turns solid on as the power one with a minimal blink almost nothing and that’s it at least if run a cable from netduma to the Pc or console.

the picture is before stop working

[Netduma Liam]

Thank you, are you getting an IP address from the R2 at all?

You can check this by opening a command prompt (Search cmd in Windows Start Menu) and enter the command 'ipconfig'. Let me know if you're not using Windows and I can provide alternative instructions. 

 

[edgardo suastegui]

The R2 needs to be connected by cable to the Pc?

[edgardo suastegui]

Couple of those were with the cable to the Pc and that other one’s with out

[Netduma Fraser]

You need to remove the . from it so it's just

ipconfig

then run it again and post the results please.

[edgardo suastegui]

I was using a dot in the command “ ipconfig.”that was why shows not recognized the command. So now I wrote without that dot and now shows this...

sorry my bad

[edgardo suastegui]

But I don’t know if this from the other router I have cuz if I connect  straight from the Ethernet provider to R2 shows this

[Netduma Fraser]

Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/
192.168.77.100
255.255.255.0
192.168.77.1
DNS 192.168.77.1
then see if you can access the interface please. 

[edgardo suastegui]

Let me see if I get it : want to unplug the Ethernet cable from the other router and plug it on R2 then search in control panel for that link? Sorry I don’t know to much about all this

[Netduma Fraser]

R2 should be connected to the modem/router

Then go to the link I provided and follow the control panel method to set up a static IP for the PC using the information I provided, then see if you can access the R2.

[edgardo suastegui]

[Netduma Fraser]

Try using a different ethernet cable connecting the R2 to the PC

[edgardo suastegui]

Nope I can’t have access to R2

[edgardo suastegui]

It does the same and not access

[edgardo suastegui]

There is anything wrong here?

[Netduma Fraser]

That's all fine. Unplug the router from power for 10 minutes, then plug in, wait 2 minutes and then try to connect. If it doesn't work then hold the reset button, 30 seconds, release, wait 2 minutes and try to access again

[edgardo suastegui]

Is all what it does after holding for 30 seconds the reset button and still without shows in the wifi list or straight by the cable 

Just a question the leds of 2.4Ghz and 5Ghz haven’t affect in why is not showing en wifi list or with the cable?

[Netduma Fraser]

Unplug the ISP modem/router from the R2 so just power and your PC are connected, then try accessing the interface please

[edgardo suastegui]

[Netduma Fraser]

Please email [email protected] with a link to this topic and your order number and we can sort out a replacement for you

[edgardo suastegui]

Thank you 

[edgardo suastegui]

Sorry and how can I add the link of this topic in the email?

[Netduma Fraser]

Copy the link from the web browser while you're on this topic & paste it into the email