XR500 - Router config pages hang/timeout

[sluggeracce]

Ever since updating to the newest firmware the configuration page(s) will either hang and timeout or intermittently work and then stop. It doesn't matter what configuration I'm trying to access. Rolled the firmware back three times, each with a different "stable" version that I've used in the past along with factory resets after rolling back every time, and the issue still occurs. Network performance overall looks to be similar as well. Lan and wifi devices all experience this issue. It either works or it doesn't every two to three minutes. I've reseated all connections. I've had the router mounted and secured since I bought it, 2 years ago. Used an old router to with the existing LAN and WAN connections and everything works fine. I can only assume this is a hardware issue, at this point, but since it's two years old, I guess im SOL. Any help would be appreciated. 

[Netduma Fraser]

What devices/web browsers are you using to access it? Clear your web browser cache/cookies then try to load each page once and it should be better

[sluggeracce]

I've tried using Chrome/Edge/Firefox all do the same thing. I've tried clearing the cache/cookies. As well as another factory reset, allowing 10 minutes before accessing. It's completed bricked. Attached is the video of what I'm encountering. 

2021-04-23_19-44-35.mkv

[Netduma Fraser]

Use TFTP to upgrade to the latest version, then once you've done that do a factory reset. The TFTP method bypasses the boot process of the router and any issues there so hopefully that will resolve it and the reset will provide the freshest install possible.

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

[sluggeracce]

TFTP was successful, however the issue is still occurring. 

[Netduma Fraser]

Right click the page, click inspect element. In the window that appears go to Network, click the disable cache checkbox. Click and hold the refresh button appears on the browser and choose the option that appears - clear cache and hard reload and see if it loads faster please

[sluggeracce]

Ok, gave that a try. Tried both firefox and chrome. Firefox just shows a red page but nothing else and chrome wont work at all. Also,  other websites are hanging and not working either. Apps on wireless devices constantly say there's not internet but after a min. it will work again and back/forth. I really don't think this issue is isolated to just the config page on the router. 

[Netduma Fraser]

You said you upgraded to the newest firmware, was that .114 or the beta version .120?

[sluggeracce]

Originally, the firmware was updated to the version that was suggestion through the config so I believe it was .114. Im currently on .66 which was the last stable img I had saved on my pc. 

[Netduma Fraser]

Could you try upgrading to the beta version using TFTP please and then a reset after that and see if it still occurs?

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/New-Firmware-v2-3-2-120-XR500/m-p/2088523

[sluggeracce]

Ok I will try it, however, the link you provided for the beta doesn't load at all on the browser? Can you give me a direct link to download? Thanks. 

 

[Newfoundland]

17 minutes ago, sluggeracce said:

Ok I will try it, however, the link you provided for the beta doesn't load at all on the browser? Can you give me a direct link to download? Thanks. 

 

Try this

https://www.dropbox.com/s/l3oeb6dw25ngmwm/XR500-V2.3.2.120.zip?dl=0

 

[sluggeracce]

It seems that .120 has resolved the issue. Thank you for the help. 

[Netduma Fraser]

Great to hear that, thanks for the update. I'll close the topic as it's been resolved. Feel free to open another if needed and we'll be happy to help.