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Missing profiles


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Posted

All of my game profiles are now missing. Can anybody please help me and tell me how to restore them please! 

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Posted

Support is U.K. based so it’s just 7.15am here and Fraser or Liam will pop in as soon as they see this.

If something has gone belly up, not working as intended or you think you have an issue first try a reboot of the router and if that fails a reset of the router is required using the rear pin hole method. That will set the router back to default settings and you will need to set it up again.

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Posted

What web browser/device are you using to access the router? Are you using an Adblocker in the web browser?

When did you first notice this occurring? 

Posted

@Netduma Fraser theres no ad blockers active and I noticed this yesterday no matter what i do the gaming profiles do not appear when I try to switch from destiny to call of duty or any other game. Can you give me any advice on how to get them back

Posted

Cleared the cookies and browser history and I still cannot pull up the list of games on my profiles. Any idea of why cause I'm freaking out. I don't get it... @Netduma Fraser

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  • Administrators
Posted

Profiles really only changes the distances on the Geo-Filter so it's not too important as you can change it manually.

Can you try a different web browser please and if it doesn't work right click the profile selector box and choose inspect element and provide a screenshot.

Also if you could take screenshots like this it would be helpful https://www.howtogeek.com/226280/how-to-take-screenshots-in-windows-10/

Posted

So wait I don't have to change the game profile so if it was on destiny and then I go play call of duty I won't have to switch the profile. And yes i will try a different web browser and get back to you by Monday. @Netduma Fraser

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Posted
10 hours ago, D2smoke said:

So wait I don't have to change the game profile so if it was on destiny and then I go play call of duty I won't have to switch the profile. And yes i will try a different web browser and get back to you by Monday. @Netduma Fraser

No you don't need to do that, you can just adjust the radius distance manually and you're good to go! Okay great thanks!

Posted

@Netduma Fraser last question. I having issues while playing destiny 2.while using the geofilter to allow people in. People would join on me but there icons wouldn't show up on destiny 2 on the map. Is this because of the SRD? SORRY

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Posted
1 hour ago, D2smoke said:

@Netduma Fraser last question. I having issues while playing destiny 2.while using the geofilter to allow people in. People would join on me but there icons wouldn't show up on destiny 2 on the map. Is this because of the SRD? SORRY

Yes it is as they're connecting via servers now

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