D2smoke Posted April 17, 2021 Share Posted April 17, 2021 All of my game profiles are now missing. Can anybody please help me and tell me how to restore them please! Link to comment Share on other sites More sharing options...
D2smoke Posted April 17, 2021 Author Share Posted April 17, 2021 @Netduma Fraser help me fix this issue please! Link to comment Share on other sites More sharing options...
Newfie Posted April 17, 2021 Share Posted April 17, 2021 Support is U.K. based so it’s just 7.15am here and Fraser or Liam will pop in as soon as they see this. If something has gone belly up, not working as intended or you think you have an issue first try a reboot of the router and if that fails a reset of the router is required using the rear pin hole method. That will set the router back to default settings and you will need to set it up again. Link to comment Share on other sites More sharing options...
D2smoke Posted April 17, 2021 Author Share Posted April 17, 2021 @Newfie I did the factory reset earlier and that's where the problem occurred Ugggh. Hope @Netduma Fraser or @Netduma Liam can help me fix this. All the other game profiles gone 😥😥😥 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 17, 2021 Administrators Share Posted April 17, 2021 What web browser/device are you using to access the router? Are you using an Adblocker in the web browser? When did you first notice this occurring? Link to comment Share on other sites More sharing options...
D2smoke Posted April 17, 2021 Author Share Posted April 17, 2021 @Netduma Fraser theres no ad blockers active and I noticed this yesterday no matter what i do the gaming profiles do not appear when I try to switch from destiny to call of duty or any other game. Can you give me any advice on how to get them back Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 17, 2021 Administrators Share Posted April 17, 2021 Clear the browser cache and cookies and then refresh the page, does it load properly then? Link to comment Share on other sites More sharing options...
D2smoke Posted April 17, 2021 Author Share Posted April 17, 2021 I will get back to you on that. The issue started after doing a factory reset if that gives you a idea @Netduma Fraser Link to comment Share on other sites More sharing options...
D2smoke Posted April 17, 2021 Author Share Posted April 17, 2021 Cleared the cookies and browser history and I still cannot pull up the list of games on my profiles. Any idea of why cause I'm freaking out. I don't get it... @Netduma Fraser Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 17, 2021 Administrators Share Posted April 17, 2021 Profiles really only changes the distances on the Geo-Filter so it's not too important as you can change it manually. Can you try a different web browser please and if it doesn't work right click the profile selector box and choose inspect element and provide a screenshot. Also if you could take screenshots like this it would be helpful https://www.howtogeek.com/226280/how-to-take-screenshots-in-windows-10/ Link to comment Share on other sites More sharing options...
D2smoke Posted April 18, 2021 Author Share Posted April 18, 2021 So wait I don't have to change the game profile so if it was on destiny and then I go play call of duty I won't have to switch the profile. And yes i will try a different web browser and get back to you by Monday. @Netduma Fraser Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18, 2021 Administrators Share Posted April 18, 2021 10 hours ago, D2smoke said: So wait I don't have to change the game profile so if it was on destiny and then I go play call of duty I won't have to switch the profile. And yes i will try a different web browser and get back to you by Monday. @Netduma Fraser No you don't need to do that, you can just adjust the radius distance manually and you're good to go! Okay great thanks! Link to comment Share on other sites More sharing options...
D2smoke Posted April 18, 2021 Author Share Posted April 18, 2021 @Netduma Fraser last question. I having issues while playing destiny 2.while using the geofilter to allow people in. People would join on me but there icons wouldn't show up on destiny 2 on the map. Is this because of the SRD? SORRY Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18, 2021 Administrators Share Posted April 18, 2021 1 hour ago, D2smoke said: @Netduma Fraser last question. I having issues while playing destiny 2.while using the geofilter to allow people in. People would join on me but there icons wouldn't show up on destiny 2 on the map. Is this because of the SRD? SORRY Yes it is as they're connecting via servers now Link to comment Share on other sites More sharing options...
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