KoRZoR 0 Posted April 4 Hola , acabo de instalar el ruter y va bastante bien , pero tengo un problema con el Ping Heatmap. Me pone siempre lo mismo. Downloading data from the cloud has failed. Make sure you are connected to the internet, or the cloud servers are down. El NetdumaR2 tiene conexion a internet porque he estado navegando y jugando e incluso puedo ver lo que hay en la Rapp Store. Estoy en la version 3.0.205. ¿Alguna solucion? Share this post Link to post Share on other sites
Netduma Fraser 11,634 Posted April 4 ¡Hola bienvenido al foro! ¿Aparece este mensaje tan pronto como cargas la página? ¿Cuál es el modelo del módem / enrutador al que está conectado el R2? Share this post Link to post Share on other sites
KoRZoR 0 Posted April 4 Primero me sale este aviso y despues el de la imagen que puse en el anterior post Mi router/ont es un Mitrastar HGU GPT-2541GNAC. Share this post Link to post Share on other sites
Netduma Fraser 11,634 Posted April 4 Coloque la IP WAN de la página de Información del sistema en la DMZ del Mitrastar y luego vea si el mensaje desaparece, por favor Share this post Link to post Share on other sites
KoRZoR 0 Posted April 7 No funciona, he puesto la ip WAN en la DMZ del Mitrastar y siguen saliendo los mismos mensajes de error. Share this post Link to post Share on other sites
Netduma Fraser 11,634 Posted April 7 Parece que ha introducido su IP pública, no la IP WAN que se muestra en la página Información del sistema, ¿es correcto? Share this post Link to post Share on other sites
KoRZoR 0 Posted April 7 Si , en la foto aparece la ip publica , pero la corregi e introduje la ip wan con el mismo resultado. Share this post Link to post Share on other sites
KoRZoR 0 Posted April 7 No funciona tampoco con la ip wan que viene en la informacion del sistema Share this post Link to post Share on other sites
Netduma Fraser 11,634 Posted April 7 ¿Qué sucede cuando hace clic en Forzar actualización en el mensaje? Share this post Link to post Share on other sites
KoRZoR 0 Posted April 8 Mismo error , no se porque , ya que carga perfectamente las apps de la tienda , se supone que tiene acceso a internet porque todo lo demas funciona. Share this post Link to post Share on other sites
Netduma Liam 288 Posted April 8 Do you get the same issue if you go to the three-line menu in Ping Heatmap and click Resync Cloud? Does the pop-up still occur after this? Share this post Link to post Share on other sites
KoRZoR 0 Posted April 8 Same messages when clicking on Resync Cloud I can add custom list but i cant resync. Share this post Link to post Share on other sites
Netduma Fraser 11,634 Posted April 8 Can you disable any Firewall options on the Mitrastar please? It appears something is blocking it Share this post Link to post Share on other sites
KoRZoR 0 Posted April 9 Firewall disabled and same issue. Share this post Link to post Share on other sites
Netduma Fraser 11,634 Posted April 9 Does the Mitrastar have a modem or bridge mode you can use instead? Share this post Link to post Share on other sites
KoRZoR 0 Posted Saturday at 12:14 AM im using bridge mode. Share this post Link to post Share on other sites
KoRZoR 0 Posted Saturday at 12:36 AM this is my config Share this post Link to post Share on other sites
Netduma Fraser 11,634 Posted Saturday at 12:06 PM Interesting, have you been using bridge mode and PPPoE in the R2 the entire time even when adjusting the DMZ? Share this post Link to post Share on other sites
KoRZoR 0 Posted Saturday at 12:44 PM Yes but i lost connection to Internet and had to restore defaults on mitrastar and start over again, not sure if it was a dmz problem. Share this post Link to post Share on other sites
Netduma Fraser 11,634 Posted Saturday at 01:31 PM Okay so take it out of bridge mode, remove PPPoE from the R2 and use the DMZ on the Mitrastar instead, does it work then? Share this post Link to post Share on other sites
