KoRZoR Posted April 4, 2021 Share Posted April 4, 2021 Hola , acabo de instalar el ruter y va bastante bien , pero tengo un problema con el Ping Heatmap. Me pone siempre lo mismo. Downloading data from the cloud has failed. Make sure you are connected to the internet, or the cloud servers are down. El NetdumaR2 tiene conexion a internet porque he estado navegando y jugando e incluso puedo ver lo que hay en la Rapp Store. Estoy en la version 3.0.205. ¿Alguna solucion? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 4, 2021 Administrators Share Posted April 4, 2021 ¡Hola bienvenido al foro! ¿Aparece este mensaje tan pronto como cargas la página? ¿Cuál es el modelo del módem / enrutador al que está conectado el R2? Link to comment Share on other sites More sharing options...
KoRZoR Posted April 4, 2021 Author Share Posted April 4, 2021 Primero me sale este aviso y despues el de la imagen que puse en el anterior post Mi router/ont es un Mitrastar HGU GPT-2541GNAC. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 4, 2021 Administrators Share Posted April 4, 2021 Coloque la IP WAN de la página de Información del sistema en la DMZ del Mitrastar y luego vea si el mensaje desaparece, por favor Link to comment Share on other sites More sharing options...
KoRZoR Posted April 7, 2021 Author Share Posted April 7, 2021 No funciona, he puesto la ip WAN en la DMZ del Mitrastar y siguen saliendo los mismos mensajes de error. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 7, 2021 Administrators Share Posted April 7, 2021 Parece que ha introducido su IP pública, no la IP WAN que se muestra en la página Información del sistema, ¿es correcto? Link to comment Share on other sites More sharing options...
KoRZoR Posted April 7, 2021 Author Share Posted April 7, 2021 Si , en la foto aparece la ip publica , pero la corregi e introduje la ip wan con el mismo resultado. Link to comment Share on other sites More sharing options...
KoRZoR Posted April 7, 2021 Author Share Posted April 7, 2021 No funciona tampoco con la ip wan que viene en la informacion del sistema Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 7, 2021 Administrators Share Posted April 7, 2021 ¿Qué sucede cuando hace clic en Forzar actualización en el mensaje? Link to comment Share on other sites More sharing options...
KoRZoR Posted April 8, 2021 Author Share Posted April 8, 2021 Link to comment Share on other sites More sharing options...
KoRZoR Posted April 8, 2021 Author Share Posted April 8, 2021 Mismo error , no se porque , ya que carga perfectamente las apps de la tienda , se supone que tiene acceso a internet porque todo lo demas funciona. Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 8, 2021 Share Posted April 8, 2021 Do you get the same issue if you go to the three-line menu in Ping Heatmap and click Resync Cloud? Does the pop-up still occur after this? Link to comment Share on other sites More sharing options...
KoRZoR Posted April 8, 2021 Author Share Posted April 8, 2021 Same messages when clicking on Resync Cloud I can add custom list but i cant resync. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 8, 2021 Administrators Share Posted April 8, 2021 Can you disable any Firewall options on the Mitrastar please? It appears something is blocking it Link to comment Share on other sites More sharing options...
KoRZoR Posted April 9, 2021 Author Share Posted April 9, 2021 Firewall disabled and same issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 9, 2021 Administrators Share Posted April 9, 2021 Does the Mitrastar have a modem or bridge mode you can use instead? Link to comment Share on other sites More sharing options...
KoRZoR Posted April 10, 2021 Author Share Posted April 10, 2021 im using bridge mode. Link to comment Share on other sites More sharing options...
KoRZoR Posted April 10, 2021 Author Share Posted April 10, 2021 this is my config Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 10, 2021 Administrators Share Posted April 10, 2021 Interesting, have you been using bridge mode and PPPoE in the R2 the entire time even when adjusting the DMZ? Link to comment Share on other sites More sharing options...
KoRZoR Posted April 10, 2021 Author Share Posted April 10, 2021 Yes but i lost connection to Internet and had to restore defaults on mitrastar and start over again, not sure if it was a dmz problem. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 10, 2021 Administrators Share Posted April 10, 2021 Okay so take it out of bridge mode, remove PPPoE from the R2 and use the DMZ on the Mitrastar instead, does it work then? Link to comment Share on other sites More sharing options...
KoRZoR Posted April 16, 2021 Author Share Posted April 16, 2021 No funciona ni así. Donde puedo hacer la devolución del rúter? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 16, 2021 Administrators Share Posted April 16, 2021 Lamento escuchar eso porque estoy seguro de que podemos resolverlo. Puede encontrar todos los detalles en netduma.com/terms Link to comment Share on other sites More sharing options...
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