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Netduma R2 Disconnecting


Dwaites

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I’m new just got my R2 today set it up and everything correctly but for some reason it keeps disconnecting from the internet every 30 min and only 2 lights are lit up please help me 

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I’ve tried that it seems like you asking the same questions I factory reset it because it would work and then cut off and those 2 lights appear I just want either a replacement or a refund at this point 

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Connection Benchmark speed test is still being improved so isn't an accurate portrayal of your speeds, what do you get via speedtest.net?

How often is the internet actually disconnecting? Straight after a reset as well?

You can see the terms at netduma.com/terms

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It could be your public IP lease is renewing every 30 minutes, could you contact your ISP and see what this is? If possible ask them to extend it to a week. If I am correct then a replacement wouldn't necessarily resolve the issue.

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