Dwaites Posted April 3, 2021 Share Posted April 3, 2021 I’m new just got my R2 today set it up and everything correctly but for some reason it keeps disconnecting from the internet every 30 min and only 2 lights are lit up please help me Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 3, 2021 Administrators Share Posted April 3, 2021 What is the model of the modem/router that your R2 is connected to? Is it all devices both wired and wireless? Link to comment Share on other sites More sharing options...
Dwaites Posted April 3, 2021 Author Share Posted April 3, 2021 I have a arris modem SB6190 n I’m using both wireless and Ethernet but this router keeps shutting off itself this device is faulty Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 3, 2021 Administrators Share Posted April 3, 2021 Does the internet cut off for wired devices as well as wireless devices? Link to comment Share on other sites More sharing options...
Dwaites Posted April 3, 2021 Author Share Posted April 3, 2021 EVERYTHING the device just cuts off only 2 light on Link to comment Share on other sites More sharing options...
Dwaites Posted April 3, 2021 Author Share Posted April 3, 2021 I got 1gb of internet I’m not getting nowhere near that with this router Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 3, 2021 Administrators Share Posted April 3, 2021 Okay go ahead and factory reset the router from the router and go through the setup wizard again. Where were you checking the speeds? Link to comment Share on other sites More sharing options...
Dwaites Posted April 3, 2021 Author Share Posted April 3, 2021 I factory reset it 3 times already still the same issue the reset button doesn’t even work I was checking on dumaos Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 3, 2021 Administrators Share Posted April 3, 2021 Do you get prompted with the setup wizard after you have done the reset? Try connecting using 192.168.77.1 instead Link to comment Share on other sites More sharing options...
Dwaites Posted April 3, 2021 Author Share Posted April 3, 2021 I’ve tried that it seems like you asking the same questions I factory reset it because it would work and then cut off and those 2 lights appear I just want either a replacement or a refund at this point Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 3, 2021 Administrators Share Posted April 3, 2021 Connection Benchmark speed test is still being improved so isn't an accurate portrayal of your speeds, what do you get via speedtest.net? How often is the internet actually disconnecting? Straight after a reset as well? You can see the terms at netduma.com/terms Link to comment Share on other sites More sharing options...
Dwaites Posted April 4, 2021 Author Share Posted April 4, 2021 It’s disconnecting every 30 min I just want a new device I like the things it can do this device is jus giving me problems Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 4, 2021 Administrators Share Posted April 4, 2021 It could be your public IP lease is renewing every 30 minutes, could you contact your ISP and see what this is? If possible ask them to extend it to a week. If I am correct then a replacement wouldn't necessarily resolve the issue. Link to comment Share on other sites More sharing options...
Dwaites Posted April 4, 2021 Author Share Posted April 4, 2021 I doubt it but I’ll try it if the problem continues ima return it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 4, 2021 Administrators Share Posted April 4, 2021 Okay keep us posted Link to comment Share on other sites More sharing options...
Dwaites Posted April 7, 2021 Author Share Posted April 7, 2021 Only stays on for a hour I’ve been speaking back and forth With my isp and still same issue Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 7, 2021 Share Posted April 7, 2021 12 hours ago, Dwaites said: Only stays on for a hour I’ve been speaking back and forth With my isp and still same issue Have they been able to extend the lease time? This is often the issue with some users. Link to comment Share on other sites More sharing options...
Dwaites Posted April 7, 2021 Author Share Posted April 7, 2021 Yea and It still does the same thing no change Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 7, 2021 Administrators Share Posted April 7, 2021 Email [email protected] with a link to this topic and your order number and we can organize a replacement for you Link to comment Share on other sites More sharing options...
Dwaites Posted April 7, 2021 Author Share Posted April 7, 2021 Ok thanks I’ll do that now Link to comment Share on other sites More sharing options...
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