Woodpe181 Posted March 28, 2021 Share Posted March 28, 2021 Hi i received my netduma r2 4 days ago,i install it and work fine,now after 4 days the router has stopped working,i also tried to factory reset now but nothing,the wi fi doesn t even connect to redo the first setup wizard,what should i do?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 28, 2021 Administrators Share Posted March 28, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. Follow the password conversion method here: http://support.netduma.com/en/support/solutions/articles/16000117883-i-ve-received-the-r2-but-the-wifi-password-doesn-t-work to get the correct password and then you'll be able to complete the wizard. Please note that when you change the WiFi details you will then need to reconnect using the new credentials you have set in order to complete the wizard. Link to comment Share on other sites More sharing options...
Woodpe181 Posted March 28, 2021 Author Share Posted March 28, 2021 i try but nothing,when connect via ethernet my pc,it shows me that there isn t internet connection,i also tried to change manually password conversion but nothing don t work. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 29, 2021 Share Posted March 29, 2021 Are you now able to connect to the Wi-Fi network? If not, you won't be able to access the interface as you're not connected to the R2. Link to comment Share on other sites More sharing options...
Woodpe181 Posted March 29, 2021 Author Share Posted March 29, 2021 on my isp modem yes i can connect,if i connect my r2 no,i tried all this method http://support.netduma.com/en/support/solutions/articles/16000117883-i-ve-received-the-r2-but-the-wifi-password-doesn-t-work but nothing Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 29, 2021 Share Posted March 29, 2021 Just to be sure, could you confirm that you have your R2 connected to your modem via it's blue WAN port? Then any connected devices should be connected via the yellow LAN ports. Is the R2's WAN light flashing (Second from the left)? Is the Wi-Fi password not being accepted? Or is it accepting the password but then just unable to access the interface? Link to comment Share on other sites More sharing options...
Woodpe181 Posted March 29, 2021 Author Share Posted March 29, 2021 yes i connect my r2 to modem via blue wan port,on pc accept the password but can t connect,on my mobile device show the password is incorrect i tried all method,and i use the factory wi fi password because i also tried to restore the factory values!! VID_20210329_165612.mp4 Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 29, 2021 Share Posted March 29, 2021 Thanks, do you have a second ethernet cable that you can run from your laptop to one of the yellow ports on the R2? You can then access the interface as you've been trying and change the Wi-Fi password. Link to comment Share on other sites More sharing options...
Woodpe181 Posted March 31, 2021 Author Share Posted March 31, 2021 at 10 restore to factory values r2 work Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 31, 2021 Share Posted March 31, 2021 12 hours ago, Woodpe181 said: at 10 restore to factory values r2 work OK that's good to hear, let us know if you need anything else! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now