koz Posted March 27, 2021 Share Posted March 27, 2021 Hi Everyone, Greetings! If you could help me with the couple of the questions below: 1. It seems that the geo-filter is not working as expected. I tried setting the home in Chicago (although I am located here in Singapore) so I can have a better ping when I am running games with my friends located in the AMRS region. I would try solo so I could test if it will search for the specific region but it will still search the nearest server it can connect to (possibly 13ms ping-Singapore/46ms/78ms-Japan/100ms-Au). I am under the impression that I can find even solo matches in AMRS region whenever I use geo-filter. Or is it not the case? 2. I could not find the flush cloud option, as I thought maybe I need to flush it as sort of reset. (I did a hard reset -plug/unplug, restore factory settings), and even re-install the firmware. I have a resync cloud button but it also does not work giving me the error message as seen below: Hoping for your response support team! Cheers! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2021 Administrators Share Posted March 27, 2021 Hey, welcome to the forum! I assume you're doing this for SBMM, if you succeed the ping will be very high and you won't have a good gameplay experience. It's not the purpose of the Geo-Filter to force servers that far away so it may not work. The most important thing you need to do it log in to Battle.net/change the region to America rather than Asia otherwise it will lock you to Asia. It used to be Flush cloud but not it is Re-sync, when the message occurs just wait 1 minute then refresh the page and it will have applied. Link to comment Share on other sites More sharing options...
koz Posted March 27, 2021 Author Share Posted March 27, 2021 Thank you very much for the quick reply Fraser. Noted on the re-sync info. I have been in AMRS region ever since, it may not matter whether I choose ASIA or AMRS region. I thought the geo filter will act as sort of a mask so it may seem that the packets are routing from a different region thus allowing me to join matches anywhere else aside from ASIA. Do not get me wrong here, I really love playing 3-11ms pings whenever I connect to the ASIA servers but there are times that I have friends in different regions and we would choose the best server that will have the best ping/latency for the squad. I have been using a different application (EXITLAG) which I am pretty sure that you are also aware of. Now I can conclude that geo-filter is totally different from that service. Is there a possibility that NETDUMA will have a similar service or maybe an add-on? I believe it is a VPN service catered specifically for gaming, so as a company that deals with the same, I think its feasible? Cheers! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2021 Administrators Share Posted March 27, 2021 It's possible in future that we could implement something like that - not ourselves but perhaps package a service like that into a Rapp. As you're using that service, if you use them both together are you able to force the servers that you want? Before that though, search for a game just with the Geo-Filter and then do a Ping Heatmap ping to the game - does that force you into a server quickly within your radius? Link to comment Share on other sites More sharing options...
koz Posted March 29, 2021 Author Share Posted March 29, 2021 While using EXITLAG forced in NA, I can't find anything within the radius. Settings Snapshot #1 While finding game Snapshot #2 After finding a game (before pre match) Unfortunately, one more issue. This router just died on me and I did a reset and it worked. But this is a big deal for me. My previous routed never had this kind of issue and I'm putting the Netduma under observation. If it happens again, I'm afraid I will have to return this product. Thanks Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 29, 2021 Share Posted March 29, 2021 Having your ping assist set to 200 pretty much makes your Radius redundant, Geo-filter will just be looking for the lowest ping server which will be very close to you, this is how Geo-filter is intended to work. In what way did it die on you? Sorry to hear that! When you say you had to reset the router, how did you do this? Link to comment Share on other sites More sharing options...
koz Posted April 2, 2021 Author Share Posted April 2, 2021 I unplugged the power supply of the router and plugged it back in. I have intermittent wireless disconnection as well as reported by other users in my house. I was not able to send screenshot as I am normally connected to LAN. I will observe and will let you know. Link to comment Share on other sites More sharing options...
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