Pure vpn connecting issue

[Blair garrett]

I set up an account with pure vpn to use the vpn hybrid however when trying to change area its says connecting instead of connected. And it doesnt allow me to change modes on ps4 to allow vpn 

[Netduma Fraser]

Hey, welcome to the forum!

We need to update PureVPN as some servers are out of date, try a few other servers and see if they connect. When the console is greyed out that means it is applying to the whole device, it is the only way to apply the VPN to it - you can't specify services etc.

[Blair garrett]

I have tried multiple servers all saying connecting rather than connected and when using geo filter it still puts me in my local server when i have geo tagged to a completely different server

[Netduma Liam]

What version of the OVPN files are you using, as far as I'm aware there's two with Pure VPN?

How do you have Geo-filter configured? Are you using Polygon mode or a radius? Ensure you have Filtering mode enabled as well as Strict mode.

[Blair garrett]

Im using tcp and i have configured geo filter in that way

[Blair garrett]

This is what comes up

[Netduma Fraser]

We'll need to update those VPN files then so in the meantime you'll need to obtain the config files from PureVPN and paste the contents into the advanced setup on HybridVPN and then it should connect.