Gritz Posted March 24, 2021 Posted March 24, 2021 I received my replacement R2 and for the first week it worked as expected. Last night it just decided to stop working. No wifi, no internet. I hooked up my pc to the modem and the internet is not a issue. I unplugged the R2 overnight, hooked it back up and it nothing had changed. Factory reset and nothing changed.
Administrators Netduma Fraser Posted March 24, 2021 Administrators Posted March 24, 2021 Are you able to access the interface at all? What is your exact physical setup i.e. what is the model of the modem/router the R2 is connected to?
Gritz Posted March 24, 2021 Author Posted March 24, 2021 was not able to access the interface. Motorola DOCSIS 3.1 cable modem. Model MB8600
Administrators Netduma Fraser Posted March 25, 2021 Administrators Posted March 25, 2021 Is that appearing on the whole page or on specific pages? How did you factory reset previously? I'd suggest holding the res button for 30 seconds, releasing, then waiting 2 minutes before you attempt access and see if that works
Gritz Posted March 26, 2021 Author Posted March 26, 2021 factory reset did not work again. The image above was the error message when trying to access the interface.. sent twice on mistake
Netduma Liam Posted March 26, 2021 Posted March 26, 2021 11 hours ago, Gritz said: factory reset did not work again. The image above was the error message when trying to access the interface.. sent twice on mistake Are you able to get passed this error by clicking 'OK' or is it blocking access entirely?
Gritz Posted March 31, 2021 Author Posted March 31, 2021 I really dont understand computers that well, so please take it easy on my response. I was able to get the router to work again, by resetting my BIOS. My PC was overclocked. My issue now is I am unable to add a device in the GEO Filter
Netduma Liam Posted March 31, 2021 Posted March 31, 2021 12 hours ago, Gritz said: I really dont understand computers that well, so please take it easy on my response. I was able to get the router to work again, by resetting my BIOS. My PC was overclocked. My issue now is I am unable to add a device in the GEO Filter No problem at all, good work solving that last issue! What are you seeing in Geo-filter that's preventing you from adding a device? Are you getting any error messages at all?
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