Blackhulk_ Posted March 22, 2021 Share Posted March 22, 2021 Hi Fraser it’s Blackhulk from twitter. Have been having an issue with my router halving my speed and then dropping Internet. When the connection is severed, the only way for me to get it back is to manually reboot by unplugging the power source and waiting 15 seconds then plugging it back in. Once that is done everything works fine again.... until it doesn’t. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 22, 2021 Administrators Share Posted March 22, 2021 Hey, welcome to the forum! A few questions to help us help you: What firmware version are you on? What speeds do you pay for/expect? What speeds are you receiving via a wired device? Are disconnects happening over wired, wireless or both? What is your exact physical setup - i.e. what is the model of your modem/router the R2 is connected to and are ALL devices connected to the R2? Link to comment Share on other sites More sharing options...
Blackhulk_ Posted March 22, 2021 Author Share Posted March 22, 2021 32 minutes ago, Netduma Fraser said: Hey, welcome to the forum! A few questions to help us help you: What firmware version are you on? 3.0.205 What speeds do you pay for/expect? I pay for 400dl and 20UP. My old router could get 475dl at times and 23 up. What speeds are you receiving via a wired device? I’m seeing 230ish dl and 21 up. Are disconnects happening over wired, wireless or both? Disconnects are happening both wireless and wired. What is your exact physical setup - i.e. what is the model of your modem/router the R2 is connected to and are ALL devices connected to the R2? I am using an arris modem. Arris modem is connected to the router and my security router is plugged into the Netduma as well. Exact set up from my old router. Link to comment Share on other sites More sharing options...
Blackhulk_ Posted March 22, 2021 Author Share Posted March 22, 2021 Arris Surfboard to be exact. I don’t remember the model number off the top of my head. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 23, 2021 Share Posted March 23, 2021 OK, so all devices are connected through the R2, nothing is connected directly to the Modem? Are these speeds from Connection Benchmark or through a third party speedtest? If so, what speeds does Connection Benchmark see? Also, how frequently do the disconnects occur? One thing you could try would be to go to Network settings -> LAN -> DHCP and set the lease time to 168 hours. Link to comment Share on other sites More sharing options...
Blackhulk_ Posted March 23, 2021 Author Share Posted March 23, 2021 50 minutes ago, Netduma Liam said: OK, so all devices are connected through the R2, nothing is connected directly to the Modem? Are these speeds from Connection Benchmark or through a third party speedtest? If so, what speeds does Connection Benchmark see? Also, how frequently do the disconnects occur? One thing you could try would be to go to Network settings -> LAN -> DHCP and set the lease time to 168 hours. These are benchmark speeds that I posted. The disconnects happen once every two days. I will try your suggestion and see if it gets better. Link to comment Share on other sites More sharing options...
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