Sterben Posted March 17, 2021 Share Posted March 17, 2021 Greetings guys, lately I've been having an issue with my DumaOS 3.0 that is not letting me use features such as Geo Filter or even QoS, as it doesn't let me click anything or change any settings. I factory reset the router twice and I don't know what to do. please help Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 17, 2021 Share Posted March 17, 2021 Welcome to the forum! Sorry to hear this, how have you been factory resetting the router? Through the interface or via the pin on the back? Link to comment Share on other sites More sharing options...
Sterben Posted March 17, 2021 Author Share Posted March 17, 2021 I'm sorry for the late respond Liam and good afternoon, through the back of the button since the Router interface doesn't let me do it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 17, 2021 Administrators Share Posted March 17, 2021 What do you mean the interface doesn't let you do it? When you do it using the button how long are you holding it for? Link to comment Share on other sites More sharing options...
Sterben Posted March 17, 2021 Author Share Posted March 17, 2021 Grettings Fraser, so for e.g when I click the factory reset option nothing happens but, I have Factory Resetted the router twice from the back, assigned a new username and password to acces through the platform and set it up the Wi-Fi and stuff and I'm still getting the same sentences on the Geo-Filter area and it doesn't let me click any option that is on it such as the Polygon Mode, The Delete feature and neither the drawing thing as well. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 17, 2021 Administrators Share Posted March 17, 2021 Can you open the interface in an incognito browser window please and see if it loads correctly and if you're able to adjust those options? Link to comment Share on other sites More sharing options...
Sterben Posted March 17, 2021 Author Share Posted March 17, 2021 OMG, you're a genius, on incognito it lets me change these features. what should I do in this scenario? Link to comment Share on other sites More sharing options...
Sterben Posted March 17, 2021 Author Share Posted March 17, 2021 I resetted my Cache and it got fixed, thank you very much for your help!! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 17, 2021 Administrators Share Posted March 17, 2021 30 minutes ago, Sterben said: I resetted my Cache and it got fixed, thank you very much for your help!! That would've been my next suggestion! Glad you managed to get it sorted, you're very welcome! Link to comment Share on other sites More sharing options...
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