Steve Posted March 12, 2021 Share Posted March 12, 2021 Hello I have received my Netduma after waiting for a long time of the due date and but I didnt mind was just happy it had arrived. But I have been trying ALL day to get it to connect to mt computer and it just keeps saying it cant find the internet connection even though the light is on to indicate that it is getting a connection. Pleeeease help! Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 12, 2021 Share Posted March 12, 2021 9 hours ago, Steve said: Hello I have received my Netduma after waiting for a long time of the due date and but I didnt mind was just happy it had arrived. But I have been trying ALL day to get it to connect to mt computer and it just keeps saying it cant find the internet connection even though the light is on to indicate that it is getting a connection. Pleeeease help! Welcome to the forum! Have you followed the setup guide in the box? Are you able to access the interface via 192.168.77.1 in your browser? Link to comment Share on other sites More sharing options...
Steve Posted March 14, 2021 Author Share Posted March 14, 2021 Hello I have tfollowed the steps over and over. When I go to Dumaos/ it just keeps saying it cant access the internet even though its ethernet cabled in. Going wall - modem - R2 - PC Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 14, 2021 Administrators Share Posted March 14, 2021 Did you use the LAN IP as above to access it or http://dumaos ? Link to comment Share on other sites More sharing options...
Steve Posted March 14, 2021 Author Share Posted March 14, 2021 Where I cant even get past the bit that says upload and download speed screen Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 14, 2021 Administrators Share Posted March 14, 2021 What happens when you try to get past it? Can you provide a screenshot of what you're seeing? Just to double check, is the R2 connected to your existing ISP modem/router? If so what is the model of that modem/router? Link to comment Share on other sites More sharing options...
Steve Posted March 16, 2021 Author Share Posted March 16, 2021 Sorry iv been at work its been mad. Ye so When I try to skip pass the first bit. Unless you know how I can do the Wan Setup? But once I get to this screen (picture attached) and I press Next nothing happens. I will also attach a picture of my Modem for you. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 16, 2021 Share Posted March 16, 2021 That's odd, could you try in a different browser and see if you can get further than this? Link to comment Share on other sites More sharing options...
Steve Posted March 17, 2021 Author Share Posted March 17, 2021 Okay I managed to get further using a different server. I am now in the software BUT its still not connected to the internet what do I do now? Link to comment Share on other sites More sharing options...
Steve Posted March 17, 2021 Author Share Posted March 17, 2021 Browser* Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 17, 2021 Administrators Share Posted March 17, 2021 It's possible with BT that you require PPPoE and so would need to enter those details into the R2 to get a connection, do you know if that is the case? Link to comment Share on other sites More sharing options...
Steve Posted March 17, 2021 Author Share Posted March 17, 2021 Its okay I've managed to do it now I got onto the Software thanks for your help 😊 Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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