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Capped at 100/100 Upload and down speeds


Guardian21

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Posted

I have frontier fiber internet and i pay and receive 1000 /1000 and im getting those speeds on the router 

First of wall i can use netduma directly with the modem so i have to connect it behind the router. 

Its works but my speeds are capped at 100 /100

I dont know what else to do. Thanks!  

  • Administrators
Posted

Hey, welcome to the forum!

Could you provide a screenshot of the Device Manager table view please? (Click the 3 line menu)

Posted

Hi @Guardian21

please try that, click on the three dots on the top of the right in your router menu:

 

image.png.053fab812f277b41ebfe335fedf696eb.png

click on advanced/ networkconnection speed change

here you can do a quick test or you set it up manually and type 1000 download and 1000 upload.

 

I think here is the issue.

Please let me know if it worked.

cheers

Posted
On 3/11/2021 at 1:05 AM, Musinho said:

Hi @Guardian21

please try that, click on the three dots on the top of the right in your router menu:

 

image.png.053fab812f277b41ebfe335fedf696eb.png

click on advanced/ networkconnection speed change

here you can do a quick test or you set it up manually and type 1000 download and 1000 upload.

 

I think here is the issue.

Please let me know if it worked.

cheers

I already tried that and it doesn't work

Posted
On 3/11/2021 at 7:38 AM, Netduma Fraser said:

The screenshot is a bit too small - for the Internet row does it say the link speed is 100Mbits?

Yes it does. ive even tried going into my main router and forcing 1000/1000 full duplex and its stops working 

only way it works is auto config and gets 100/100

  • Administrators
Posted
20 hours ago, Guardian21 said:

Yes it does. ive even tried going into my main router and forcing 1000/1000 full duplex and its stops working 

only way it works is auto config and gets 100/100

Okay then that could be an ethernet cable issue, do you have another that you can try connecting the two with to see if it changes to 1000Mbits and then see whether you get your speeds?

Posted
On 3/16/2021 at 8:23 AM, Netduma Fraser said:

Okay then that could be an ethernet cable issue, do you have another that you can try connecting the two with to see if it changes to 1000Mbits and then see whether you get your speeds?

Yes i already tried multiple ones and thats not it. 

 

when i plug into main router. it gets 1000 

into netduma - 100/100

  • Administrators
Posted

I will have a developer take a look then, please ensure:

  1. Remote support is enabled in R2 WAN Settings
  2. You remove any port forwarding rules on the R2
  3. Your modem/router has been set up to ensure devices on the R2 receive an open NAT

Once you've done that please post back and I'll pass it on to a dev to take a look next week.

Posted
On 3/20/2021 at 3:53 PM, Netduma Fraser said:

I will have a developer take a look then, please ensure:

  1. Remote support is enabled in R2 WAN Settings
  2. You remove any port forwarding rules on the R2
  3. Your modem/router has been set up to ensure devices on the R2 receive an open NAT

Once you've done that please post back and I'll pass it on to a dev to take a look next week.

Completed. 

Please let me know when youd like to take a look. Thanks 

  • Administrators
Posted
14 hours ago, Guardian21 said:

Completed. 

Please let me know when youd like to take a look. Thanks 

Now you have done this the dev can take a look at any time, nothing to do on your part. I will let you know once they have managed to access it

Posted
On 3/24/2021 at 8:34 AM, Netduma Fraser said:

Now you have done this the dev can take a look at any time, nothing to do on your part. I will let you know once they have managed to access it

Ok sounds good let me know 

Posted
On 3/24/2021 at 8:34 AM, Netduma Fraser said:

Now you have done this the dev can take a look at any time, nothing to do on your part. I will let you know once they have managed to access it

any update?

Posted
On 3/30/2021 at 8:36 AM, Netduma Fraser said:

I've chased the dev to take a look and will get back to you as soon as I can

ok thnx 

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