Trey Posted March 8, 2021 Share Posted March 8, 2021 I just received my netduma today 03/08/2021. And I unboxed it plugged it in and went to start setting it. Once I got to the change to network name I did so. As soon as I changed the name the internet completely crashed and will not allow me to get back on it. I’ve tried everything. Factory resetting it, unplugging it. Making sure that everything was plugged in correctly. But to no luck I have nothing. Was wondering what could be the issue. I spent 179$ on this thing and it’s already messing up. Link to comment Share on other sites More sharing options...
Eli6838 Posted March 8, 2021 Share Posted March 8, 2021 I have the same issue and have spent hours trying to fix it. I’m wondering if this is a bad batch? I just got mine on March 6th. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 9, 2021 Administrators Share Posted March 9, 2021 18 hours ago, Trey said: I just received my netduma today 03/08/2021. And I unboxed it plugged it in and went to start setting it. Once I got to the change to network name I did so. As soon as I changed the name the internet completely crashed and will not allow me to get back on it. I’ve tried everything. Factory resetting it, unplugging it. Making sure that everything was plugged in correctly. But to no luck I have nothing. Was wondering what could be the issue. I spent 179$ on this thing and it’s already messing up. Hey, welcome to the forum! Sorry to hear you're having this issue. If you're connected via WiFi and change the WiFi details during the setup wizard then you'll need to reconnect to the WiFi again according to the new details before you can complete the wizard. Factory reset again by holding the reset button for 30 seconds, release, wait 2 minutes then try accessing via a wired device if you can and see if you can complete the setup wizard and get internet. 18 hours ago, Eli6838 said: I have the same issue and have spent hours trying to fix it. I’m wondering if this is a bad batch? I just got mine on March 6th. Let's continue in your topic: https://forum.netduma.com/topic/35288-r2-could-not-detect-an-internet-connection/ Link to comment Share on other sites More sharing options...
Trey Posted March 9, 2021 Author Share Posted March 9, 2021 That did not work. I tried literally everything. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 9, 2021 Administrators Share Posted March 9, 2021 Do you get access to the interface wired or is it that it fails to detect the internet during the wizard? Link to comment Share on other sites More sharing options...
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